Waiting List Administrator
3 months ago
This is an exciting opportunity to join the Renal Vascular Access waiting list team.
We are looking for a dedicated, patient focused and highly articulate person who is committed to providing the highest standards of care for our patients ensuring they are added to our surgical waiting lists and allocated surgery dates in line with the 18 week pathway.
The post holder will manage the Vascular Access and the Renal General surgery waiting list. We have consultants and surgeons that you will converse with on a daily basis,
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS/Blue Spier
If you are enthusiastic, able to work in a demanding, yet rewarding environment within a friendly and supportive team, then we are what you are looking for.
Ensure patients are added to appropriate waiting lists using hospital IT systems in accordance with Trust policies.
Ensure all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy
Book Vascular Access pre-operative assessment, Consultant clinic and Duplex scan appointments using the hospital IT systems.
Book HDU/ITU/PICU beds are required following correct protocol
Updating patient information to aid booking process
Provide appropriate confirmation letter to patient, along with any relevant supporting information.
Ensure all relevant patient information is recorded on the Trust’s IT systems and updated accordingly in line with Trust Access Policy and Procedures.
Amend patient information and admission requirements in line with pre-operative assessment information/findings.
Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as required.
Ensure any patients who have not responded to letters, or do not attend pre-operative assessment clinics are contacted in line with the Trust Waiting List Policy.
Participate in team, professional and personal development activities.
Undertake any other duties which may be reasonably required.
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
Managing waiting lists as allocated in line with the Trust Waiting List Management Policy and the Patient Access Policy.
Updating the waiting list information at all contact points to allow correct allocation to a surgical list in a timely manner.
Booking surgery dates with patients via telephone and letter.
Providing feedback on patients to the Management team including information on the current status, delays and actions required.
Attending theatre scheduling and patient tracking meeting.
Work with the Service Manager and Deputy Service Manager to maximise theatre utilisation.
Escalate problems which might result in significant delays and breaching the 18 Week RTT target.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway in liaison with the Service.
To support the Waiting List Co-ordinator's and deputise as appropriate and needed.
Share responsibility with line manager for own personal development.
Working in a busy office the post holder will be required to work to tight deadlines under mínimal supervision.
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