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Out of Hours Business Travel Consultant

4 months ago

London, United Kingdom Travel Trade Recruitment Full time

Are you a Business Travel Consultant looking for a remote opportunity this role will be working shifts and weekends? As a Business Travel consultant, you will provide all the clients with an in-house, out-of-hours provision and aim to deliver a streamlinedhigh-quality service. As a specialist who supports all aspects of client travel requirements, facilitating short notice changes to pre-booked travel and making new bookings as required. This position ensures the highest possible standards are always deliveredin accordance with all relevant policies, and with a personalised and individual approach to each client.

The Job:

- Effectively service travel requests, ensuring all air, hotel, rail and/or other ancillary service reservations fully meet the client's expectations.
- Handle pre-booked travel changes and make new bookings as requested, including complex itineraries and processing reissues where required.
- Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability.
- Respond to any urgent client queries with accurate and streamlined information to ensure consistency with each client's dedicated agent.
- Update files and records in software tools promptly and with accuracy and provide comprehensive end-of-shift handovers to enable full continuity of service for all agents.
- Action Quality Control procedures and tasks are followed and all PNRs in Galileo are correct and fully completed.
- Process departmental administrative tasks and facilitate accounting queries when necessary.
- Report any errors, concerns, or client complaints to the departmental management team. Assist with investigating and resolving such matters, adhering to the highest standards of customer service.
- Be proactive in organising individual or shared Outlook inboxes and department Queues.
- Adhere to PCI and Anti-Bribery regulations in accordance with Company policy.

Skills required:

- Comprehensive travel management experience
- (Preferably in an emergency/out-of-hours environment and/or a variety of sectors)
- Proficient knowledge and extensive use of GDS's
- Proven record of working in a fast-paced environment
- Service oriented with effective communication, negotiation, and customer-service skills.
- Approachable and supportive with the ability to build an immediately positive and trusted rapport.
- Self-motivated, collaborative, and able to interchange autonomous independent work with being a team-player.
- Initiative and problem-solving capabilities with the ability to find solutions in a calm and considered way under pressure.
- Strong organisation and prioritisation skills with an appreciation for timely responses/actions and meeting strict deadlines.
- Consistent attention to detail, high levels of accuracy and ability to work within changing priorities with continued enthusiasm.
- Able to demonstrate adherence to departmental, company and industry processes and procedures, and seeks to suggest improved practices.
- Flexibility to working hours and days in consideration of coverage and global offices based across different time zones.

The Package:

- Salary dependent on experience
- Remote working

Interested:

- Or call Helen on