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Medical Receptionist

3 months ago

Cardiff, United Kingdom The Corporation Road Surgery Full time

**Are you an experienced GP Receptionist seeking a new, rewarding opportunity? Would you like to take on a role that provides you with ownership of your workload?**

Our Corporation Road Surgery continually strives to improve work processes that deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

We are now looking for a **Practice Receptionist** to be able to assist with and be responsible for a wide range of administrative duties and the provision of administrative support to the clinical team. Previous experience within a GP Practice would be an advantage.
- Excellent customer service skills with a courteous and friendly demeanour
- 1 years' Experience using Vision
- Managing challenging behaviour in a professional manner.
- Must have excellent customer service skills and well as proficient written and spoken English

**Your Responsibilities.**
- Maintain and monitor the practice appointment system
- Process personal, telephone, and e-requests for appointments
- Answer incoming phone calls, transferring calls, or dealing with the callers’ requests appropriately
- Initiating contact with and responding to, requests from patients, team members, and external agencies
- Data entry of new and temporary registrations and relevant patient information as required
- Manage all queries as necessary in an efficient manner
- Monitor and maintain the reception area and notice boards
- Provide general administrative support such as scanning, copying, supporting clinical team, etc

**Working patterns**:
37.5hrs per week working Monday to Friday between 07:30 & 18:30

The role will give you a high level of exposure to many administrative tasks as you work closely with the Practice Manager and is the perfect role for a talented Receptionist who is keen to take on a new challenge within a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Receptionist: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 24/06/2024