Customer Service Advisor

6 months ago


Belfast, United Kingdom Twenty9 Consultancy Full time

Are you a people-oriented individual with a passion for delivering exceptional customer service? Twenty Nine Consultancy is seeking enthusiastic and dedicated individuals to join our Customer Sales Advisor team in Belfast. This is a fantastic opportunity to build a rewarding career with comprehensive training, commission-based pay, and on-target earnings.

**Key Responsibilities**:
Customer Support: Provide outstanding service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Communication: Effectively communicate with consumers on a f2f basis, while conducting a high level of professionalism.

Product Knowledge: Acquire in-depth knowledge of our products and services to assist customers with accurate information and solutions.

Problem Resolution: Troubleshoot and resolve customer concerns, escalating issues when necessary, and ensuring timely resolution.

Training and Development: Participate in ongoing training sessions to stay updated on products, services, and customer service best practices.

**Qualifications and Skills**:
Excellent Communication: Strong verbal and written communication skills with a friendly and approachable demeanor.

Adaptability: Ability to learn quickly and adapt to new information and processes.

Customer-Focused: Dedication to providing exceptional service and building positive customer relationships.

Team Player: Collaborative mindset with the ability to work effectively within a team.

Problem-Solving: Strong problem-solving skills and the ability to think on your feet.

Training, Commission-Based Pay, and On-Target Earnings (OTE):
We believe in investing in our employees. Comprehensive training will be provided to ensure you have the knowledge and skills needed to excel in your role. The position offers commission-based pay, providing you with the opportunity to earn additional income based on performance, in addition to on-target earnings.

**Salary**: £14,387.08-£23,090.77 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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