Customer Service Scheduler
1 week ago
**Location**: Gateshead
**Salary**: Competitive + Benefits
**Working Hours**:37.5 per week (Monday to Friday)
**Contract**: Full time, Permanent
**Role-Grade**:2A
Agilico is a fast-growing technology business, whose objective is to provide high quality technology solutions tailored to individual customer requirements.
Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.
We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.
**Role Responsibilities**:
- Manage, monitor and prioritise the daily schedules of field-based Engineers
- Track and source parts for deliveries
- Liaising with warehouse to source parts for devices
- Ensure that agreed SLAs to customers are met or exceeded
- Providing customers with Engineers arrival times and delays
- Liaise with 3rd party suppliers
- Assisting customers with simple user fixes over the phone
- Various administrative duties
**Skills & Experience**:
- Experience of working in a customer focused environment
- Good geographical knowledge is an advantage as engineers are based throughout the UK
- Strong organisational and communication skills
- Ability to multi-task and work well under pressure
- Excellent time management skills
- Experience of working with Microsoft Office including excel, teams, outlook, word
**Benefits**:
- 23 days holiday plus bank holidays, rising to 28 days
- Stakeholder pension scheme
- Benefits hub
- Healthcare cash plan
- Cycle to work scheme
- CSR Volunteer Day
- Life Assurance
- Referral bonuses
- Comprehensive EAP scheme
- Flexible working arrangements
**If you feel this role fits your skillset, experience, and personal development goals, then we would love to hear from you
-
Customer Service Scheduler
7 days ago
Gateshead, United Kingdom Talent84 Ltd Full time**Customer Service Scheduler** **Temp to Perm** **£22,000 - £23,000 per annum** Currently seeking a **Customer Service Scheduler** for our Gateshead based client. This friendly team is looking for someone to join them on a Temp to Perm basis. You will be responsible for allocating engineers to jobs within their area, ensuring to prioritise the jobs...
-
Customer Service Scheduler
4 days ago
Gateshead, United Kingdom Agilico Workplace Technologies Full time**Location**:Gateshead **Salary**: Competitive + Benefits **Working Hours**:37.5 per week (Monday to Friday) **Contract**: Full time, Permanent **Role-Grade**:2A Agilico is a fast-growing technology business, whose objective is to provide high quality technology solutions tailored to individual customer requirements. Our goal is to maximise operational...
-
Customer Service Team Leader/scheduler
21 hours ago
Gateshead, United Kingdom Trinity Business Support Full timeTrinity Business Support are working on behalf of our Gateshead based client in the search for a Customer Service Team Leader/Scheduler. **Responsibilities** - Monitor call stats and keep within SLA - Complete 1:1's on a regular basis - Attending weekely team meetings - Inital training of new starters - Running regular reports - Quality checking calls each...
-
Scheduler
7 months ago
Gateshead, United Kingdom Gateshead Council Full time**Scheduler - Repairs and Maintenance Service** Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Do you want to work with us in helping to create spaces that are great to work and/or live in? If so, please keep reading as you’re just what we’re looking...
-
Customer Service Advisor
6 months ago
Gateshead, United Kingdom ThreeSixty Collective Full time**Customer Service Advisor** **Location**: Gateshead, United Kingdom **Employment**: Type: Full-Time, Permanent **Schedule**: Monday to Friday, Office-Based **Company Overview**: Our client is a thriving company experiencing rapid expansion. “We are currently seeking dedicated individuals to join our team as Customer Service Advisors. This position...
-
Customer Service Administrator
2 days ago
Gateshead, United Kingdom TOR RUSTOLEUM Full timeProcess customer orders and complaints onto SAP system - Build relationships with customers - Identify opportunities to enhance customer experience - Liaise with internal departments and external carriers - Any other ad-hoc duties Must be IT literate with an excellent telephone manner. Minimum of 3 years’ experience in a customer service environment and...
-
Customer Service Administrator
5 days ago
Gateshead, United Kingdom TOR RUSTOLEUM Full timeProcess customer orders and complaints onto SAP system - Build relationships with customers - Identify opportunities to enhance customer experience - Liaise with internal departments and external carriers - Any other ad-hoc duties Must be IT literate with an excellent telephone manner. Minimum of 3 years’ experience in a customer service environment and...
-
Customer Service Representative
20 hours ago
Gateshead, United Kingdom Zenith People Full timeZenith People are looking to recruit an experienced Customer Service representative to work at its client site in Gateshead, Tyne and Wear. The role is to provide a high level of customer service to both internal and external customers. The role is a 6 months contract, with an immediate start. The hours of work are as follows: - Monday to Thursday -...
-
Customer Service Advisor
7 months ago
Gateshead, United Kingdom Trinity Business Support Full timeTrinity Business Support are currently looking for an experienced Customer Service Advisor to work for our Gateshead base client. Based on Team Valley, our client is a market leader in the maintenance, distribution and repair of bespoke electrical goods. **Role Responsibilities**: - **Manage, monitor and prioritise the daily schedules of field-based...
-
Customer Service Representative
3 months ago
Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our operational team, you will be responsible for delivering exceptional customer service and contributing to our business success.Key Responsibilities:Provide service and support to customers, ensuring their...
-
Customer Service Representative
3 months ago
Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000We're looking for Customer Service Representatives to join our team at beBee Professionals in Gateshead. As a key member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide support and service.Participate in all aspects of the...
-
Customer Service Administrator
7 months ago
Gateshead, United Kingdom Pareda Recruitment Full timeThis is an excellent opportunity to join an entrepreneurial business at a time of high growth. You responsibilities will include; - Processing all sales related admin - Issuing contacts and agreements to customers - Dealing with any customer service issues - Setting up direct debits - Running sales reports It is essential that you have the following; -...
-
Customer Service Trainee
2 days ago
Gateshead, United Kingdom FIRST Full time**Salary**: £13,000 per year **Benefits**: - Casual dress - Company events and pension - Flexitime and work from home options - Free and on-site parking - Referral program Schedule: - Flexitime, Monday to Friday - Must be able to commute or relocate to Newcastle upon Tyne Customer Service Trainee - Newcastle upon Tyne Start your career in a dynamic...
-
Customer Service Representative
7 months ago
Gateshead, United Kingdom Affordable Waste Management Ltd Full timePassionate about Customer Service? Affordable Waste Management are a small but rapidly growing organization. We have an opportunity for a Customer Service Representative to join us in our mission to create a customer satisfaction level that cannot be beaten. **Responsibilities**: - Provide excellent management and resolution of customer enquiries,...
-
Customer Service Representative
2 weeks ago
Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000Be part of a winning culture at beBee Professionals in Gateshead, as we seek a skilled Customer Service Representative. This role involves engaging with customers and participating in operational workflows.Responsibilities:Deliver excellent customer service, responding to inquiries and resolving issues.Collaborate with team members to achieve operational...
-
Customer Service Administrator
2 days ago
Gateshead, United Kingdom Trinity Business Support Full timeTrinity Business Support are working on behalf of our Gateshead based client in the search for a Customer Service Administrator in the technology sector. **Main duties & responsibilities** - Logging visits onto the system - Answer incoming calls - Data input - Resolving customer queries - Logging service requests **Skills and experience** - Excellent admin...
-
Customer Service Advisor
7 months ago
Gateshead, United Kingdom Tranquil Recruitment Solutions Full time**Job Summary**: Monday to Friday 9am-5pm (Temp on-going) **Responsibilities**: - To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards - To accurately process and reconcile income in line with the Council’s financial guidelines and regulations - To accurately...
-
Customer Service Representative
1 week ago
Gateshead, United Kingdom Smart IT Full timeSmart IT are one of the fastest growing technology companies in the Northeast. Winner of Best Northeast IT Support company and one of the top 50 MSPs in the UK. After another successful year of growth, we’re looking to expand our team and recruit a Customer Service Representative. Essentially this role will involve providing clients with a fast and...
-
Customer Service Assistant
2 days ago
Gateshead, United Kingdom Office Shoes Full timePut your best foot forward and join the best office in the world, OFFICE shoes. Help us to provide excellent customer service by handling all customer queries efficiently, professionally and to a high standard whilst representing the brand at all times. **Responsibilities**: - To provide first class customer service to our valued customers - Politely deal...
-
Customer Service Advisor
7 months ago
Gateshead, United Kingdom Go North East Full timeWe at Go North East are the North East’s largest bus company and for over a century have been transporting people across the region. Overall, we have nearly 1500 employees and operate a fleet of over 600 vehicles. Our Customer Service Team play a key role in linking our business to our customers **The Role** A vacancy has arisen for a Customer Service...