Customer Service Team Leader/scheduler
21 hours ago
Trinity Business Support are working on behalf of our Gateshead based client in the search for a Customer Service Team Leader/Scheduler.
**Responsibilities**
- Monitor call stats and keep within SLA
- Complete 1:1's on a regular basis
- Attending weekely team meetings
- Inital training of new starters
- Running regular reports
- Quality checking calls each month
- Assisting with training and development
- Route engineers
- Track and source parts
- Liase with suppliers
- Administrative duties
**Experience**
- Excellent customer serivce skills
- Confident
- Multi tasking abilities
- Team leader and scehduler experience preferred
37.5 hours per week
Monday to Friday
£23,000 annual Salary
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
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