Customer Service Team Leader/scheduler

21 hours ago


Gateshead, United Kingdom Trinity Business Support Full time

Trinity Business Support are working on behalf of our Gateshead based client in the search for a Customer Service Team Leader/Scheduler.

**Responsibilities**
- Monitor call stats and keep within SLA
- Complete 1:1's on a regular basis
- Attending weekely team meetings
- Inital training of new starters
- Running regular reports
- Quality checking calls each month
- Assisting with training and development
- Route engineers
- Track and source parts
- Liase with suppliers
- Administrative duties

**Experience**
- Excellent customer serivce skills
- Confident
- Multi tasking abilities
- Team leader and scehduler experience preferred

37.5 hours per week

Monday to Friday

£23,000 annual Salary

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



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