Scheduling Team Leader
1 week ago
**Secure your career with Protector Group**
Established in 1994 The Protector Group are one of the U.K.’s leading security companies, with offices in Gateshead, Leeds, Manchester and Livingston.We provide integrated security services, both permanent and temporary, to public and private sector clients throughout the UK.
Our clients and employees are at the heart of everything we do, we operate within an ethical culture of respect, diversity, and social responsibility.
**PURPOSE OF ROLE**:
To maintain the computerised and/or manual rostering system.
To liaise with the Operations Manager to:
- Ensure that all sites are rostered and manned as per client requirements.
- To identify the business needs in terms of recruitment and officer site specific training requirements.
- To lead a small team of schedulers to ensure out of hours rostering, check calls, book on offs, alarm responses are conducted.
- Liaise with mobile patrol officers, other response centre staff and line management to ensure that all the company’s contractual and temporary work commitments are met.
- Ensuring that all mobile alarm activations are dealt with and despatched to the relevant driver for action along with the necessary instructions from the Assignment Instructions (AI’s).
Reports to the Operations Manager.
**KEY TASKS AND RESPONSIBILITIES**:
Booking on and off all security officers, documenting any discrepancies.
Taking check calls via telephones or computerised rostering system.Ensuring check calls are being made correctly and on time.Conducting checks on the officers’ well-being that have missed check calls and documenting any action taken.
Maintaining the Timegate rostering system, liaising with the operational teams to ensure that all manning requirements are met and that the rosters are correctly loaded onto the system.
Deliver a quality support service to both internal and external customers.
Monitor and prepare reports for operational activity levels, including security officer attendance, lost hours, quality visit reports, site and officer visits.
Regularly inspect all administrative, health and safety and quality procedures.
Implement and act according to the organisations information security policies.
Protect assets from unauthorised access, disclosure, modification, destruction or interference.
Implement particular security processes or activities as requested by management.
Report security events or potential events or other security risks to the organisation.
**KNOWLEDGE AND SKILLS**:
Excellent working knowledge of security, scheduling and control room operations.
Hold a valid SIA Guarding or Door Supervisors license.
Attend the company induction programme.
Excellent communications skills.
Ability to write clear and concise reports for management and customers.
Ability to remain courteous at all times.
To remain vigilant and alert at all times.
Ability to remain calm under pressure situations.
**HOURS OF WORK**:
The Scheduling Team Leader will be required to work flexibly and as required to meet the demands of the business.This will typically involve working Mon - Fri day shifts (06:00 - 18:00) although weekends/nights may be required.
The average weekly hours will equate to 60 over 5 days.
**RATE OF PAY**:
Negotiable depending on experience.
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