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Revenues and Inspection Officer

2 months ago

Ipswich, United Kingdom Ipswich Borough Council Full time

**Ipswich Borough Council, Ipswich IP1 2DE**:

- **£30,825 - £33,024 per annum**:

- **37 hours per week**:

- **Permanent**:

- **Reference: 0655**

An exciting opportunity has arisen to join our successful Revenues Team. We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.

**Day-to-day**

Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.

You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in-depth advice and guidance relating to legislation, policies, and procedures.

**About you**:

- 2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Mathematics and English) or an NVQ level 3 in a related field
- Up-to-date knowledge of Revenues legislation or experience within a similar field
- experience of billing and collecting debts
- ability to organise, prioritise, analyse, and work on your own initiative
- ability to approach work flexibly with a can-do attitude
- good communication skills and a strong customer focus
- experience of using Revenues and Benefits software systems is desirable.

As well as a competitive salary, the council offers Local Government Pension Scheme (LGPS) membership, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, learning and development opportunities, flexible working opportunities, wellbeing support, lifestyle benefits and the opportunity to work with great colleagues.

**To find out more**:
Please download the **Job Description and Person Specification (pdf)** to find out more about this role.

**How to apply**:
**Closing date: 30 June 2024.**

**Interview date: week commencing 15 July 2024.**

The selection process will be an interview in person.

Please note CVs are not accepted.