Customer Support Associate

5 months ago


Weston and Meir North, United Kingdom Well Pharmacy Full time

Overview of the role
- Manage large amounts of inbound and outbound calls in a timely manner following communication scripts when handling different topics.
- Identify customer requirements/complaints, clarify information, research every issue and provide solutions or alternatives.
- Process all customer’s orders in an accurate and timely manner and in line with personal targets.
- Record customer requirements/complaints in a comprehensible way where necessary in the contact centre call logging database.
- Be personally responsible for ensuring own logged calls are progressed through to satisfactory conclusion by either issues resolution or through issue escalation and closure.
- Always remain positive, courteous and polite when dealing with inbound and outbound customers regardless of the situation.
- Work with key internal and external stakeholders to deliver on time and in full deliveries to our customers by sharing known incidents and advising on best practice.
- Provide support and feedback to both internal and external customers in arranging product returns and be responsible for ensuring customer’s accounts and credits are accurate and up to date.
- Carry out activities associated with special services such as but not restricted to “Made to Measure” and “Customisation” and any reasonable management request.
- Undertake training across the department in new processes and activities as well as being responsible for maintaining own development and achievement of objectives.
- Work with several IT systems such as WMS/WCS systems and Order Management systems.
- Key customer to communicate with in this role are circa 750 own pharmacy estate, circa 4000+ independent pharmacy accounts, district nurses, GP surgeries and members of the public.c

**Problem Solving & Change**:

- The associate will be aware of impacts to on time in full deliveries to the customer as well as a varied range of customer complaints resulting in dis-satisfied customers.
- Through first-hand experience of customer issues the associate will be required to actively look for root cause and opportunities to prevent re-occurrence.
- By being part of continuous improvement initiatives this role can deliver value for the customer resulting in higher satisfaction ratings.

**Skills & Experience**:

- Computer literate.
- Ability to communicate at different levels such as members of the public or professional bodies.
- Pleasant, polite and professional telephone manner.
- Ability to multi-task in a fast paced environment.
- Accuracy and ability to follow instructions.

Main Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner following communication scripts when handling different topics.
- Identify customer requirements/complaints, clarify information, research every issue and provide solutions or alternatives.
- Process all customer’s orders in an accurate and timely manner and in line with personal targets.
- Record customer requirements/complaints in a comprehensible way where necessary in the contact centre call logging database.
- Be personally responsible for ensuring own logged calls are progressed through to satisfactory conclusion by either issues resolution or through issue escalation and closure.
- Always remain positive, courteous and polite when dealing with inbound and outbound customers regardless of the situation.
- Work with key internal and external stakeholders to deliver on time and in full deliveries to our customers by sharing known incidents and advising on best practice.
- Provide support and feedback to both internal and external customers in arranging product returns and be responsible for ensuring customer’s accounts and credits are accurate and up to date.
- Carry out activities associated with special services such as but not restricted to “Made to Measure” and “Customisation” and any reasonable management request.
- Undertake training across the department in new processes and activities as well as being responsible for maintaining own development and achievement of objectives.
- Work with several IT systems such as WMS/WCS systems and Order Management systems.
- Key customer to communicate with in this role are circa 750 own pharmacy estate, circa 4000+ independent pharmacy accounts, district nurses, GP surgeries and members of the public.c

**Problem Solving & Change**:

- The associate will be aware of impacts to on time in full deliveries to the customer as well as a varied range of customer complaints resulting in dis-satisfied customers.
- Through first-hand experience of customer issues the associate will be required to actively look for root cause and opportunities to prevent re-occurrence.
- By being part of continuous improvement initiatives this role can deliver value for the customer resulting in higher satisfaction ratings.

**Skills & Experience**:

- Computer literate.
- Ability to communicate at different levels such as members of the pub


  • Customer Team Leader

    5 months ago


    Weston and Meir North, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 170 Heathcote Street, Stoke-on-Trent, ST3 5SN- Pay: £13.32 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...

  • Customer Team Member

    5 months ago


    Weston and Meir North, United Kingdom Coop Full time

    **Customer Team Member** - Location: 170 Heathcote Street, Stoke-on-Trent, ST3 5SN- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...


  • Meir Heath, United Kingdom MBR Dental Full time

    Associate Dentist OpportunityMBR Dental is seeking a skilled Associate Dentist to join their team in Meir, Staffordshire. The ideal candidate will have a strong passion for delivering high-quality patient care and be committed to working in a dynamic and supportive environment.Key Details:Full or part-time position available, up to 5 days per week.Monday –...


  • Meir Heath, United Kingdom MBR Dental Full time

    Associate Dentist OpportunityMBR Dental is seeking a skilled Associate Dentist to join their team in Meir, Staffordshire. The ideal candidate will have a strong passion for delivering high-quality patient care and be committed to working in a dynamic and supportive environment.Key Details:Full or part-time position available, up to 5 days per week.Monday –...

  • Retail Assistant

    4 months ago


    Weston and Meir North, United Kingdom Asda Express Full time

    **Role**:Retail Assistant **Location**:Stoke-on-Trent, ST3 2AQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Dentist Associate

    3 weeks ago


    Weston, United Kingdom MyDentist Full time

    Unlock Your Potential as a Self-Employed Associate DentistJoin our network of leading dental professionals and take the first step towards a fulfilling career as a self-employed associate dentist at MyDentist.About the RoleWe are seeking an experienced and motivated associate dentist to join our Petersfield practice on High Street. As a self-employed...

  • Dentist Associate

    3 weeks ago


    Weston, United Kingdom MyDentist Full time

    Unlock Your Potential as a Self-Employed Associate DentistJoin our network of leading dental professionals and take the first step towards a fulfilling career as a self-employed associate dentist at MyDentist.About the RoleWe are seeking an experienced and motivated associate dentist to join our Petersfield practice on High Street. As a self-employed...


  • Weston-super-Mare, North Somerset, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Retail Customer Service Associate with beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Weston-super-Mare, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash...

  • Dental Associate

    2 weeks ago


    Weston, United Kingdom MyDentist Full time

    Unlock Your Potential as a Self-Employed Associate DentistAre you a motivated and ambitious dentist looking to take control of your career? Do you want to work in a supportive and innovative environment that offers you the freedom to grow and develop your skills?As a self-employed associate dentist at MyDentist, you will have the opportunity to work in a...


  • North Ferriby, United Kingdom Tes Global Full time

    **Salary**: £21,450 (£11 an hour) **Location**: North Ferriby, Hull (3 days in the office, 2 days at home). Initial training, full time in the office. Role overview Key to this role is ensuring we meet agreed SLA’s (Service level agreements) and deadlines, the role will be varied and cover a wide range of tasks. Key role responsibilities -...


  • Brighton and Hove, United Kingdom INSHUR Full time

    Are you keen to work somewhere that’s stimulating and friendly with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Dutch speaking Customer Support Associate at INSHUR. Based in or around Brighton, you’ll be working on re-inventing insurance in exciting markets across...


  • North West London, United Kingdom Residential Living Recruitment Full time

    Residential Living Recruitment are delighted to be supporting a rented living operator to recruit a Customer Service Associate. Our client are advocates for the rental revolution and strive to improve the wellness of customers and residents within their developments. **Location**:London **Salary**:£30,000 per annum plus Bonus **Job type**:Full Time...

  • Dentist Associate

    4 weeks ago


    Weston, United Kingdom MyDentist Full time

    Unlock Your Potential as a Self-Employed Associate DentistAt MyDentist, we're committed to providing exceptional care for our patients, and we're looking for a talented Associate Dentist to join our team.About the RoleWe're seeking a skilled and motivated Associate Dentist to join our Petersfield practice. As a self-employed dentist, you'll have the freedom...

  • Dentist Associate

    4 weeks ago


    Weston, United Kingdom MyDentist Full time

    Unlock Your Potential as a Self-Employed Associate DentistAt MyDentist, we're committed to providing exceptional care for our patients, and we're looking for a talented Associate Dentist to join our team.About the RoleWe're seeking a skilled and motivated Associate Dentist to join our Petersfield practice. As a self-employed dentist, you'll have the freedom...


  • Weston-super-Mare, United Kingdom Castelan Full time

    An exciting opportunity has arisen to join the team as a Customer Care Associate within the Customer Care Team. The training, skills, development, and experience shared on the team, sets us apart from our competitors. Reporting into the Customer Care manager, your role is to ensure that customers, colleagues and clients receive a professional, courteous and...


  • Meir, United Kingdom Travelex Full time

    Travel Service Partner - Tesco Bank Meir - Part Time **Job Type**: Permanent, Part Time Hours per week: 16 **Salary**: £11.50 per hour Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota. **Benefits**: - 25 days...


  • Weston, United Kingdom MyDentist Full time

    Your Future as a Self-Employed Associate DentistAre you looking to take control of your dental career and achieve a better work-life balance? As a self-employed associate dentist at MyDentist, you'll have the opportunity to work in a supportive and inclusive environment, with access to the latest equipment and training.Practice DetailsLocation: Petersfield,...


  • Weston, United Kingdom MyDentist Full time

    Your Future as a Self-Employed Associate DentistAre you looking to take control of your dental career and achieve a better work-life balance? As a self-employed associate dentist at MyDentist, you'll have the opportunity to work in a supportive and inclusive environment, with access to the latest equipment and training.Practice DetailsLocation: Petersfield,...


  • Meir, United Kingdom Well Pharmacy Full time

    Overview of the role As Warehouse Operative you will be updating stock levels and processing of customer returns. This is working Monday - Friday 08:00 - 12:00 Main Responsibilities - Identify the correct locations and put stocks away - Update the WMS stock levels. - Assisting the Returns Dept with processing customer returns - Identify all stocks which...


  • Cambridgeshire and Peterborough, United Kingdom AB Agri Ltd Full time

    Job Title: Customer Support Team LeadLocation: UKContract type and shift: Permanent – Hybrid role, minimum of two days a week in the office.About the Role:The Customer Support Team Lead will oversee the daily operations of a team of 6-8 Customer Support Co-ordinators, ensuring that all customer interactions are handled smoothly and efficiently. Reporting...