Customer Service Advisor
5 months ago
A competitive salary range of £22,050 - £26,950 per annum
- Generous holiday leave
- An inclusive and supportive company culture that values employee development
- Opportunities for professional growth within the FMCG industry
**The role of Customer Service Advisor**:
- Provide exceptional customer service, responding to queries and complaints in a timely and professional manner
- Process customer orders and manage logistics to ensure timely delivery of products
- Maintain accurate customer records and update database as necessary
- Collaborate with various departments to resolve any customer-related issues
- Contribute to team efforts by achieving set targets and objectives
- Participate in regular team meetings and provide feedback on customer needs and preferences
- Ensure compliance with company policies and procedures at all times
- Strive for continual improvement in customer service delivery
**A successful Customer Service Advisor should have**:
- A customer-oriented mindset with strong communication skills
- Proficiency in the use of Microsoft Office Suite and customer service software
- Knowledge of FMCG industry operations and customer service best practices
- Educational qualifications in Business Administration, Sales, or related field
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