Contact Centre Advisor

6 days ago


Derby, United Kingdom Parkway Volkswagen Derby Full time

Parkway Volkswagen in Derby is looking to recruit a Contact Centre Advisor to cover a maternity period.

This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer.

You will need to be customer-focussed with great attention to detail, possess an excellent telephone manner, be PC literate and proactive, and have the ability to work as part of a team.

You will be required to maintain the high standards of customer service that are kept within the department and follow a set routine to ensure unity between calls.

The role is mainly answering incoming service-related calls, making outbound calls and processing online booking enquiries, alongside spotting opportunities to upsell our products and services.

You will be joining a friendly team, responsible for talking to the dealerships’ aftersales customers and booking vehicles into their Service Departments. You will work individually and as part of a team ensuring that customer expectations and high standards of customer service are met.

The applicants will be polite, self-motivated and have the ability to work under pressure during busy periods.

You will need to have a friendly personality with the desire to deliver the highest quality customer care. A good telephone manner is essential.

Hours

Monday to Friday 08.00am - 18.00pm and 2 in 6 Saturdays 08.00am - 13.00pm

**Benefits**:

- We offer a basic salary of £18,400 with on target earnings of £25,000
- 24 days holiday, increasing up to 28 days based on length of service, plus Bank Holidays
- Partially subsidised Volkswagen vehicle on a staff benefit scheme
- Dedicated parking
- Discounted servicing
- Company Pension Scheme
- Comprehensive training and support programme.

**Job Types**: Full-time, Fixed term contract

**Salary**: £18,400.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: CCA Derby



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