Contact Centre Patient Advisor

3 days ago


Derby, United Kingdom Bionical Solutions LTD Full time

**Contact Centre Patient Advisor**

**Permanent, Full time**

**£25047.58 + £1,500 unsociable hours shift allowance**

**Office Based**

**Willington, Derby**

Bionical Solutions are proud to be the UK's largest home healthcare provider, putting patient safety and quality of care first.

We are seeking a **Contact Centre Patient Advisor** who is passionate about ensuring that all our patients receive the best possible care.

**Responsibilities**:

- **Speaking on the phone** with patients and clinical staff, both inbound and outbound calls
- Escalating clinical concerns to our trained team of nurses
- Working quickly to **organise** replacement staff for visits covering unplanned absence
- **Inputting data** and making amendments on the scheduling system
- Ensuring quality standards are adhered to and exceeded at all times

Experience Required:

- Excellent **customer service** skills and a good **telephone manner**:

- **Admin and organisational skills**:

- A healthcare background would be useful but not a deal breaker
- Excellent **problem-solving** skills and able to work effectively as part of a team
- You’ll need to be computer literate

Role requirements:

- 40 hours per week over 5 days with 1 hour lunch break
- Happy to work evenings and weekends.
- Our team work on a rota across Mon-Sun and between the hours of 7am and 10pm.
- Shifts are 7am-4pm or 1pm-10pm
- Compulsory Working 1 weekend in 3

In summary, if you’re able to provide an excellent customer experience to our patients, can work evenings and weekends (not all the time) and know your way around a computer then this **Contact Centre Advisor **could be the ideal role for you

**Salary**: £25,047.58 per year

Work Location: In person



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