Contact Centre Advisor
2 days ago
**Contact Centre Advisor**
**Full-time, 6-month FTC, temp to perm**
**£21,000 + £1,500 shift allowance**
**Willington, Derby**
Bionical Solutions are seeking a **Contact Centre Advisor** who is passionate about ensuring that all our patients receive the best possible care, working initially on a 6-month fixed term contract, but with the possibility of moving into a permanent contract.
Bionical specialise in caring for patients within their own homes, encouraging independence and dignity as well as offering a safer environment for the most vulnerable, away from hospital clinics and within the comfort of their own 4 walls.
**Responsibilities**:
- **Speaking on the phone** with patients and clinical staff, both inbound and outbound calls
- Escalating clinical concerns to our trained team of nurses
- Working quickly to **organise** replacement staff for visits covering unplanned absence
- **Inputting data** and making amendments on the scheduling system
- Ensuring quality standards are adhered to and exceeded at all times
Experience Required:
- Excellent **customer service** skills and a good **telephone manner**
- **Admin and organisational skills**
- A healthcare background would be useful but not a deal breaker
- Excellent **problem-solving** skills and able to work effectively as part of a team
- Happy to work evenings and weekends. Our team work on a rota across Mon-Sun and between the hours of 7am and 10pm.
- You’ll need to be computer literate
In summary, if you’re able to provide an excellent customer experience to our patients, can work evenings and weekends (not all the time) and know your way around a computer then this **Contact Centre Advisor **could be the ideal role for you
**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 6 months
**Salary**: £22,500.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Derby, DE65 6DW: reliably commute or plan to relocate before starting work (required)
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