Client Care Advisor
7 months ago
**Overview**:
Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. The hospital offers 24/7 veterinary care supported by our on-site ‘vets at night’ team and has a wide range of state-of-the-art equipment. We work closely with the University of Nottingham with students rotating through our referral services. Scarsdale Vets is part of the largest veterinary group in Europe, IVC Evidensia and is a key site within the groups UK activities.
**The Team**:
Our outstanding Client Care Team are an integral part of the Pride Veterinary Centre they work seamlessly to give their clients a smooth journey whilst their pets are being cared for.
You will be working amongst a team of highly skilled Client Care Advisors, that are trained to an excellent standard to provide clients and their pets with the best possible experience when attending our hospital.
Client Care Advisors in the hospital are an important part of the practice and are there to ensure pets and their people are directed promptly to the expertise needed. Being a team player is essential, allowing you to create a noticeable impact.
**The Role**:
Your role as Client Care Advisor at The Pride Veterinary Centre will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload.
You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role.
As the appointments within the Referrals side of the practice aren’t the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude.
We are looking for someone to work full time up to 40hours, working on a flexible contract. We are looking for evening and weekend cover the hours of the business fall between 7 am and 11 pm from Monday through to Friday but you would be rotas for evenings only. Additionally, you would be required to partake in the weekend rota where the shift will fall between 8 am and 11 pm Saturday and Sunday. Rotas will be produced at least 4 weeks in advance, with the expectation you are flexible to cover the ‘core’ hours and days within the week. There may be potential for extra hours to cover holidays and sickness.
If you are looking for a challenge and the ability to make a difference, this is the role for you
**Required Skills and Experience**:
- Previous client care experience
- Flexibility
- GCSE (or equivalent) in Maths and English
- Team player
- Love of animals
**Desirable Skills and Experience**:
- Knowledge of the veterinary industry
- Experience in Microsoft Excel/Word
- Customer Service training course attendance
- Problem Solver
**Professional Perks and Benefits**:
- Training in customer care
- Career progression available
- Practice focus on health and wellbeing
**Personal Perks and Benefits**:
- Birthday off work
- Death in Service cover
- Increase in holiday allowance with service
- Discount staff pet scheme
-
Client Care Advisor
7 months ago
Derby, United Kingdom Scarsdale Vets (Derby) Ltd Full time**Overview**: Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine,...
-
Client Care Advisor
2 days ago
Derby, United Kingdom Scarsdale Vets (Derby) Ltd Full time**Overview**: Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine,...
-
Client Care Advisor
6 months ago
Derby, United Kingdom Scarsdale Vets (Derby) Ltd Full time**Overview**: We are proud to offer outstanding care to pets and their owners in Allestree and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Alfreton and Langley Mill that are in the heart of their communities, offering first class care at a convenient...
-
Client Care Advisor Professional
3 weeks ago
Derby, Derby, United Kingdom VC Evidensia UK Full timeRole OverviewIn our 12-month fixed-term contract, you will take on the role of a Client Care Advisor at VC Evidensia UK. This position is ideal for those seeking a supportive and challenging work environment. As the first point of contact for clients, you will provide a warm and professional welcome while ensuring the smooth operation of our practice.Key...
-
Client Care Representative
1 month ago
Derby, Derby, United Kingdom VC Evidensia UK Full timeRole OverviewWe are seeking an experienced Client Care Advisor to join our team at the Pride Referral Hospital in Derby.The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to work effectively in a fast-paced environment.This is a full-time role working 38 hours over 4 days per week, with a competitive salary...
-
Client Care Specialist
3 weeks ago
Derby, Derby, United Kingdom VC Evidensia UK Full timeJob DescriptionThis role is based at Scarsdale Veterinary Group, a leading veterinary provider in the Midlands. As a Client Care Advisor, you will be the first point of contact for our clients, providing them with a warm and professional welcome.You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team...
-
Patient Care Advisor
6 days ago
Derby, United Kingdom Bionical Solutions ltd Full time**Patient Care Advisor** **Permanent, Full-time** **£21,000 per annum** **Willington, Derby** Are you an organised person with a confident phone manner? If yes, then this is the role for you! Here at Bionical Solutions we are looking for a **Patient Care Advisor** who is passionate about ensuring our patients get the best quality of treatment and that...
-
Client Care Manager
3 weeks ago
Derby, Derby, United Kingdom Social Care and Education Jobs Full timeJob Description: Client Care ManagerWe are seeking a skilled Care Coordinator to join our team in Derbyshire. As a Care Coordinator, you will be responsible for coordinating care services for our clients, ensuring their needs are met and exceeded.Responsibilities:Assess client needs and develop personalized care plansCommunicate effectively with clients,...
-
Patient Care Advisor
6 days ago
Derby, United Kingdom Bionical Solutions ltd Full time**Patient Care Advisor** **Full-time & Part-time Opportunities** **Evenings & Weekends** **3 month FTC** **£21,000 pro rata** **Willington, Derby** Are you an organised person with a confident phone manner? If yes, then this is the role for you! Here at Bionical Solutions we are looking for a **Patient Care Advisor** who is passionate about ensuring...
-
Patient Care Advisor
1 week ago
Derby, United Kingdom Bionical Solutions ltd Full time**Patient Care Advisor** **Permanent, Full-time** **£21,000 per annum** **6 month FTC** **Willington, Derby** Are you an organised person with a confident phone manner? If yes, then this is the role for you! Here at Bionical Solutions we are looking for a **Patient Care Advisor** who is passionate about ensuring our patients get the best quality of...
-
Patient Care Advisor
6 days ago
Derby, United Kingdom Bionical Solutions ltd Full time**Patient Care Advisor** **Permanent, Full-time** **£25,000 per annum** **Willington, Derby** Are you an organised person with a confident phone manner? If yes, then this is the role for you! Here at Bionical Solutions we are looking for a **Patient Care Advisor** who is passionate about ensuring our patients get the best quality of treatment and that...
-
Patient Care Advisor
4 days ago
Derby, United Kingdom Bionical Solutions ltd Full time**Patient Care Advisor** **Full-time, Permanent** **£25,000 pa** **Willington, Derby** Bionical Solutions are seeking **Patient Care Advisor **who are passionate about ensuring that all our patients receive the best possible care **-* All the time, every time**.* **Who are Bionical Solutions?** ‘Bionical’ specialise in caring for patients within...
-
Private Client Advisor
2 weeks ago
Derby, Derby, United Kingdom Artemis Recruitment Consultants Ltd Full timeAbout the Role:We are looking for a Private Client Advisor to join our team at Artemis Recruitment Consultants Ltd in Derby. As a key member of our team, you will be responsible for providing financial planning services to clients.Main Responsibilities:Maintain and develop client relationships to maximize their potential and ensure accurate data entry into...
-
Client Service Coordinator
3 weeks ago
Derby, Derby, United Kingdom VC Evidensia UK Full timeClient Care Advisor RoleWe are seeking an experienced Client Care Advisor to join our team at Scarsdale Vets. The ideal candidate will have excellent communication skills and be able to provide a warm and professional welcome to our clients.About the JobProvide support to team members as required.Assist clients with queries over the phone and in...
-
Hospitality and Client Services Director
2 weeks ago
Derby, Derby, United Kingdom VC Evidensia UK Full timeKey ResponsibilitiesAs a Client Care Team Leader, your primary responsibilities will include:Leading and managing the Client Care team to ensure smooth daily operations and deliver exceptional client service.Training, mentoring, and motivating the Client Care team to provide a compassionate and professional experience to all clients.Conducting regular...
-
Customer Care Advisor
6 days ago
Derby, United Kingdom Brook Street Full timeAre you looking for a new career opportunity in customer service? Do you enjoy working within a team that has a strong morale and great workplace culture? Do you like a position that not only has a salary but also rewards with bonuses? If the answer is yes, then Brook Street has an amazing opportunity for you! **Job Role**: Customer Care...
-
Customer Care Advisor
6 days ago
Derby, United Kingdom Brook Street Full timeAre you looking for a new career opportunity in customer service? Do you enjoy working within a team that has a strong morale and great workplace culture? Do you like a position that not only has a salary but also rewards with bonuses? If the answer is yes, then Brook Street has an amazing opportunity for you! Job Role: Customer Care Advisor. Location:...
-
Veterinary Client Support Specialist
3 weeks ago
Derby, Derby, United Kingdom VC Evidensia UK Full timeAbout the RoleAs a Client Care Advisor at VC Evidensia UK, you will play a vital role in supporting both our veterinary team and clients. Your primary responsibilities will include providing exceptional customer service, handling client queries, and collaborating with team members to ensure seamless practice operations.Job Requirements- Excellent...
-
Financial Advisor
1 week ago
Derby, United Kingdom Vision-FS Recruitment Full time**Financial Advisor | Independent Financial Advisor** **£50,000 - £100,000 | Un-Capped Earnings Potential** **Derby | Surrounding Area’s** **Clients + Leads Provided** **Level 4 Diploma | CF30 Financial Advisor** **YOUR NEW COMPANY** An exciting opportunity has become available with a Financial Advice business who are growing their national...
-
Client Experience Coordinator
2 weeks ago
Derby, Derby, United Kingdom VC Evidensia UK Full timeJob SummaryWe are seeking a skilled and compassionate Client Care Advisor to join our team at VC Evidensia UK. As a key member of our practice, you will provide exceptional customer service and support to both veterinary staff and pet owners.Support team members as required to ensure seamless client care.Communicate effectively with clients, addressing their...