Customer Service Advisor

2 weeks ago


Leeds, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Lloyds Banking Group**

**Customer Service Advisor**

**Lovell Park, Leeds**

**£10.64ph**

Pertemps are recruiting on behalf of a major bank for a customer service advisor in Leeds. You will have excellent communication skills, a professional telephone manner and a passion for making a difference to customers in the financial sector.
Working in the stockbroking side of the business, you will resolve customer enquiries and complaints using your sound judgement and problem-solving abilities. Furthermore you will gain knowledge in a wealth of complaints policies and also provide technical support.

**ROLE**:

- 6 month contract with the potential for further work- Full time role covering 35 hours a week.- Monday to Friday, 6 weeks rotational shift pattern as follows:
Week 1 Mon-Fri 08:00-16:00
Week 2 Mon-Fri 09:00-17:00
Week 3 Mon-Fri 10:00-18:00
Week 4 Mon-Fri 13:00-21:00
Week 5 Mon-Fri 08:30-16:30
Week 6 Mon-Fri 08:00-16:00

**KEY RESPONSIBILITIES**:

- To deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries- Handle all calls regarding products such as ISAs, pensions and Online Investment Accounts- Build relationships at peer level in order to clarify facts, verify technical details and exchange information- Record all complaints in line with complaints handling policy, taking ownership of resolution**KEY ATTRIBUTES REQUIRED**:

- A positive attitude towards customer service and helping others- Strong communication skills, and able to present factual information in a logical and structured way- Resilient under pressure and able to deal with complaints in a positive and professional manner- IT literate and comfortable with use of keyboard- Flexible and can adapt to changing situations- Ability to motivate self and others to achieve challenging goals.**WHAT'S IN IT FOR YOU?**:

- Full training in the office provided for the first 6 weeks upon commencing the assignment (training hours between 8-4 and 9-5)- Competitive rate-
- The opportunity to learn from some of the brightest minds in the banking industry



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