Band 3 Facilities Administrator

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
An exciting opportunity has arisen for a Band 3, full time Administrator to join the Facilities Department based at Heartlands Hospital.

**Main duties, tasks & skills required**:
Duties include but are not limited to:

- Liaise with other departments / teams as appropriate
- Deal effectively with queries either face to face or on the telephone and escalate concerns where necessary
- Be sympathetic and sensitive to the requirements of all when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour
- Attend admin team / departmental meetings. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
- Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act
- To provide all administrative duties
- Create documents / spreadsheets / reports as required using IT Systems
- Use Trust systems to input electronic data as required
- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
- To maintain diaries as required
- Input and look up data on Trust IT systems in accordance with Trust policy
- Analyse and extract complex data sets from a number of different sources
- Arrange meetings and appointments as necessary
- To assist colleagues as directed by the Line Manager in times of pressure of work

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:
Experience of dealing with the Public/Customer service experience

Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

Experience of using IT systems

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