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Service Design Lead

2 months ago

Hammersmith, United Kingdom Hammersmith & Fulham Council Full time

**Job Details**:
**Salary Range**:£51,099 - £54,135 per annum
**Work Location**:145 King Street, Hammersmith, London, W6 9JT
**Hours per week**:36
**Contract Type**:Permanent
**Closing Date**:19 May 2024

**About the role**:
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody.

Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. In this role you will be at the heart of driving improvements across Housing Services.

We need someone who:

- Enjoys looking into problems and finding ways to resolve them
- Loves to improve services for residents and colleagues
- Is a good communicator
- Is comfortable leading workshops and meetings
- Is an excellent project manager
- Likes understanding how things are done and mapping out processes
- Is tenacious, proactive and determined

Your duties will include working closely with a range of key stakeholders to deliver change and service improvement for residents as well ensuring that our services are able to operate efficiently and effectively. You will also be responsible for collecting and analysing operational and customer insight information and using tools such as process and customer journey mapping to improve the resident experience and redesign approaches to service delivery.

Working in the Delivery Team you will deliver lasting change for residents, communities and staff. This role encompasses identifying and responding to factors that drive change, improving service delivery and resident experience, initiating and managing projects through to implementation.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the **Role Profile** for more information.

**Our People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Our commitment to you**:
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

**Asking for Adjustments**

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect a