IT Service Design

3 months ago

Hammersmith, United Kingdom Harrods Careers Full time

We are looking for an IT Service Design & Transition Manager FTC to join our IT team here at Harrods. You will be responsible for service design and the transition of SAP Rise / S4Hana service(s) into live operations, thus ensuring the program transitions smoothly into service with appropriate measures and support.

This is a 18-month Fixed Term Contract.

**About The Role**

As the IT Service Design & Transition Manager you will be working collaboratively to assist in embedding a service management culture within the Project Life-Cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the service.

You will also;
- Ensure adequate monitoring across the SAP landscape is in place, and that the necessary processes and procedures are in implemented to respond to alerts and incidents, whether that’s within business hours or during out of hours callouts to the on-call team
- Identify and implement Continuous Improvement Plan
- Ensure all issues are logged with resolution details, KB articles are authored, reviewed and published to empower downstream all the way to the user
- Reduce overall project and operational risk by challenging and uncovering design issues early in the project lifecycle, sharing implementation best practices, and recommending solution alternatives.
- Measure and review operational performance against SLAs and NFRs, and where relevant ensuring third party vendors meet their contractual commitments

**About You**

We are looking for someone who is has previous experience in Service design and transition, including hyper care and early life support principles. It is important for this role that you have an understanding of operational environments, specifically SAP, Finance, and Supply chain operations and a broad Understanding of operational environments, specifically SAP, Finance, and Supply chain operations.

You will also have the following;
- Ability to influence stakeholders
- Ability to work across boundaries
- Excellent negotiation and conflict management skills
- Excellent written and verbal communication skills
- Strong customer service focus when dealing with both internal and external parties.
- Excellent time-management skills and the ability and willingness to multi-task.

**About Us**

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

**Our Promise to You**

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

**Uniquely You

  • Designer

    4 months ago

    Hammersmith, United Kingdom Harrods Careers Full time

    We are currently looking for Designer to join our Creative Content division team, who will be responsible for designing cross channel elements, focusing on both print and digital delivery. As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or...

  • Prison and Probation Specialist

    4 days ago

    Hammersmith, United Kingdom Service Care Solutions Full time

    About the RoleWe are seeking a highly skilled and compassionate Specialist Prison & Probation Prison Advocate to join our team at Service Care Solutions. As a key member of our team, you will play a vital role in supporting women on remand or unsentenced within the prison setting.Your ResponsibilitiesProvide pre-release support focused on accommodation,...

  • Prison and Probation Specialist

    5 days ago

    Hammersmith, United Kingdom Service Care Solutions Full time

    About the RoleWe are seeking a highly skilled and compassionate Specialist Prison & Probation Prison Advocate to join our team at Service Care Solutions. As a key member of our team, you will play a vital role in supporting women on remand or unsentenced within the prison setting.Your ResponsibilitiesProvide pre-release support focused on accommodation,...

  • Area Regeneration Manager

    2 months ago

    Hammersmith, United Kingdom Service Care Solutions Full time

    Our client based in North London are currently recruiting for an Area Regeneration manager to join their team as soon as possible. This is a full time, temporary position offering hybrid working and a day rate of £300 per day Umbrella LTD. The purpose of the role is to plan and deliver the Council's Development & Regeneration programme to meet the...

  • Area Regeneration Manager

    4 weeks ago

    Hammersmith, United Kingdom Service Care Solutions Full time

    Our client based in North London are currently recruiting for an Area Regeneration manager to join their team as soon as possible. This is a full time, temporary position offering hybrid working and a day rate of £300 per day Umbrella LTD.The purpose of the role is to plan and deliver the Council's Development & Regeneration programme to meet the objectives...

  • Art and Design Assistant

    4 weeks ago

    Hammersmith, United Kingdom The Godolphin and Latymer School Part time

    Art and Design AssistantPermanentPart time during term timeFor October 2024The Godolphin and Latymer School is one of the country’s leading independent day schools for girls, located on a six acre site in Hammersmith, London. The School’s facilities are excellent, making it an exciting place to learn and work. The students at Godolphin and Latymer...

  • Account Manager

    5 days ago

    Hammersmith, United Kingdom CV-Library Full time

    Account Manager - Corporate Clothing Business Salary: circa £35/£40k DOE plus flexible working, excellent benefits and career opportunities, full training provided Reporting to: Client Service Director Location: London - Hybrid working option. The Company A unique opportunity has arisen for an Account Manager to join this leading Corporate Wear...

  • HR Services Advisor

    4 months ago

    Hammersmith, United Kingdom Harrods Full time

    HR Services Advisor We have an exciting opportunity to join our HR Team as a HR Services Advisor. This is a fantastic opportunity to develop your career, and make a real difference. About the Role In this trusted role as HR Services Advisor, you will be dedicated to specific business areas, working in alignment with the ER team and HR Business Partners....

  • HR Services Advisor

    4 months ago

    Hammersmith, United Kingdom Harrods Careers Full time

    We are currently recruiting for a HR Service Advisor to join our HR Operations team, based in our Hammersmith location. As a HR Services Advisor you will be partnered to a business area, in alignment with the ER and HR Business Partner team. As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods...

  • Contact Centre Service Adviser

    4 months ago

    Hammersmith, United Kingdom Harrods Careers Full time

    We are now looking for a Customer Service Advisor to join us here at Harrods as part of our Contact Centre team. **About the Role** As a Customer Service Advisor in the Contact Centre you will support our customers with store and online enquiries, maximising sales opportunities and increasing our customers’ loyalty to Harrods. Our Customer Service...

  • Public Services and Cities Sales Lead

    4 months ago

    Hammersmith, United Kingdom Dassault Systèmes Full time

    **Public Services & Cities Sales Lead, EuroNorth**: Join our EuroNorth team as Public Services & Cities Sales Lead and help our clients to reach their potential in leadership in business sustainability! Dassault Systèmes, the 3DEXPERIENCE software company, provides businesses and people with virtual universes to imagine sustainable innovations. Our...

  • MEP Manager

    2 days ago

    Hammersmith, United Kingdom Falcon Green Full time

    MEP Manager needed to work with a privately-owned, award-winning Construction Company. The MEP Manager will work across a commercial cut & carve project in West London. The ideal candidate will have previous experience in a similar field and at the same level. The role itself will be perm and offers an ambitious and forward thinking M&E Manager the...

  • Procurement Coordinator

    4 months ago

    Hammersmith, United Kingdom Harrods Careers Full time

    We are looking for a Procurement Coordinator to join our team at Harrods. This role is a key proactive role central to the Harrods Interior Design team as it is responsible for ensuring all projects run smoothly and efficiently in terms of payment, procurement, delivery and installation. **About the Role** The Procurement Coordinator plays a pivotal role...

  • Marketing And Communications Manager

    1 month ago

    Hammersmith, United Kingdom Dovetail Recruitment Ltd Full time

    Marketing and Communications Manager – Corporate Wear Clothing DesignSalary: circa £45k depending on experienceReporting to: Managing DirectorLocation: Hammersmith – HybridOffice Hours: 9-5Role OverviewAn exciting opportunity has arisen for an experienced Marketing and Communications Manager to join this award-winning corporate wear design agency based...

  • Marketing Communications Manager

    1 month ago

    Hammersmith, United Kingdom Dovetail Recruitment Ltd Full time

    Marketing and Communications Manager – Corporate Wear Clothing DesignSalary: circa £45k depending on experience Reporting to: Managing DirectorLocation: Hammersmith – Hybrid Role OverviewAn exciting opportunity has arisen for an experienced Marketing and Communications Manager to join this award-winning corporate wear design agency based in West London....

  • Marketing Communications Manager

    1 month ago

    Hammersmith, United Kingdom Dovetail Recruitment Ltd Full time

    Marketing and Communications Manager – Corporate Wear Clothing DesignSalary: circa £45k depending on experience Reporting to: Managing DirectorLocation: Hammersmith – Hybrid Role OverviewAn exciting opportunity has arisen for an experienced Marketing and Communications Manager to join this award-winning corporate wear design agency based in West London....

  • Marketing Communications Manager

    4 weeks ago

    Hammersmith, United Kingdom Dovetail Recruitment Ltd Full time

    Marketing and Communications Manager – Corporate Wear Clothing Design Salary: circa £45k depending on experience Reporting to: Managing Director Location: Hammersmith – Hybrid Role Overview An exciting opportunity has arisen for an experienced Marketing and Communications Manager to join this award-winning corporate wear design agency based in...

  • Marketing Communications Manager

    1 month ago

    Hammersmith, United Kingdom Dovetail Recruitment Ltd Full time

    Marketing and Communications Manager – Corporate Wear Clothing DesignSalary: circa £45k depending on experience Reporting to: Managing DirectorLocation: Hammersmith – Hybrid Role OverviewAn exciting opportunity has arisen for an experienced Marketing and Communications Manager to join this award-winning corporate wear design agency based in West London....

  • Retail Welcome Lead

    3 months ago

    Hammersmith, United Kingdom Harrods Careers Full time

    We are looking for a Retail Welcome Lead to join our Learning and Development team at Harrods on a 9-month fixed-term basis. This role will be crucial in piloting the expansion of our retail own-bought induction and bring to life what it is like to work on the shopfloor at Harrods. This newly created role is a great development opportunity to partner with...

  • Buyer - Accessories (Own Label)

    4 months ago

    Hammersmith, United Kingdom Harrods Careers Full time

    We are recruiting for a Buyer to lead our accessories team. You will take ownership of the range plan and OTB to develop and build a comprehensive product range for Harrods Own label that achieves the business’ brand ambition and strategic direction. **About the Role** As Buyer for accessories, you will proactively manage the strategy, development and...