Customer Service Representative

4 months ago

Woking, United Kingdom The Siemon Company Full time

Siemon is an industry leader in the design and manufacturer of high quality, high performance IT infrastructure solutions and services for Data Centres, Intelligent Buildings and Enterprise LANs.

Since 1903, Siemon employees have taken pride in being part of a family-run, privately-owned company. It all started with the first Carl Siemon, the founder of the company and some innovative ideas. Today we are considered a mid-sized global company.

**Responsibilities of Customer Service Representative**:

- Individual responsibility for specific customer accounts.
- Supporting other team members’ accounts as required.
- Developing and maintaining strong and effective business relationships with Sales, and current and prospective customer, by providing remote support through telephone and written communication.
- Entering and maintaining customer orders efficiently and accurately and proactively communicating status both internally and to customers.
- Responsibility for receiving, logging and following up customer complaints through the Continuous Improvement process in order to implement positive changes in the business.
- Updating and maintaining accurate filing of customer accounts, including all relevant paperwork.
- Maintaining a thorough knowledge of customer accounts and Siemon product lines and capabilities.

**Requirements of Customer Service Representative**:

- Educated to A level standard or equivalent, with relevant degree in business/commerce preferred.
- Previous experience in a customer service role, preferably international.
- Fluency in written and spoken English.
- European language skills preferred.
- Strong verbal and written communication skills with excellent attention to detail.
- Excellent organisational and follow-up skills.

**Rewards**:

- Annual bonus potential of up to 10% of base salary.
- Ability to work from home 3 days per week.
- Private medical insurance.

**Job Types**: Full-time

**Salary**: £24,000.00-£27,000.00 per year

Pay: £24,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Woking: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service B2B: 2 years (preferred)

Work Location: Hybrid remote in Woking

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