Customer Service Representative

7 months ago

Woking, United Kingdom Fox Factory Full time

**What We Do**

**Position Overview**:
**Key Responsibilities**:

- Understanding customer needs and requirements and provide solutions for product, process, or services
- Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
- Establish positive relations with customers and maintain ongoing relations with current customers
- Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions
- Actively engage in industry events, regional races, and trade shows to expand the network and promote our brand.
- Monitor market trends, competitor activities, and customer feedback, providing insights and recommendations to the sales and marketing teams.
- Responsible for all sales-related administrative tasks (backorder lists, cancellations, warranty, stock control).
- Responsible for entering the order and supporting the customer in the ongoing order process.
- Provide regular sales updates, performance reports, and market feedback to the sales management team.
- Responsibility for warranty maintenance and daily tasks including Cycle Count

**Specific Knowledge, Skills or Abilities Required**:

- Excellent interpersonal and communication skills, both verbal and written
- Ability to listen actively, identify customer needs, and offer appropriate solutions
- Meticulous attention to detail and accuracy in customer orders/requests
- Flexibility and the ability to thrive in a fast-paced environment
- Patience, empathy, and a customer-centric approach
- Ability to work independently as well as in a team environment
- Previous experience in sales, customer service, or a related field, preferably in the bike industry
- Persuasive and confident with the ability to effectively demonstrate and sell products
- Strong critical thinking abilities
- Strong knowledge and passion for bikes and cycling an asset
- 5+ years of sales

**Work Environment and Physical Requirements**:

- Office cubicle environment
- Ability to sit for long periods of time primarily working on a computer and telephone
- Travel occasionally for industry events, or trade shows to assist with setup and breakdown, along with communicating with potential customers about current and upcoming products.
- **Disclaimer**_: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. _
- FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs -on merit and the principles of equal employment opportunity._

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Application question(s):

- Why do you want to work for Fox?

Work Location: In person

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