Customer Service Representative

3 weeks ago


Woking, Surrey, United Kingdom First Rail Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Ambassador. As a key member of our station staff, you will play a vital role in delivering exceptional customer service and ensuring that our passengers have an excellent experience when using our services.

Your primary responsibility will be to approach customers in the station concourse and offer assistance with purchasing tickets, recommending the best routes for their journey, and coaching them on how to use our self-service machines. You will also be responsible for maintaining the quality and safety standards of the station, which includes performing routine maintenance on ticket vending machines and ensuring that everything is working safely and efficiently.

In addition to your technical skills, you will need to be flexible and able to adapt to a variety of tasks and situations. This may include providing a helping hand to customers, clearing up rubbish, or checking that the station meets the high standards expected by our passengers.

To support you in delivering outstanding customer service, we will provide you with the necessary tools and training. This includes access to smart technology that provides up-to-the-minute information about our services and an excellent training program that equips you with the knowledge to provide customers with the correct ticket for their journey.



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