Customer Service Supervisor

3 days ago


Woking, Surrey, United Kingdom Resourcing Group Full time £30,160

We are looking for a Customer Service Supervisor to join our client's team in Woking. As a key member of the customer service team, you will play a vital role in ensuring that our clients receive an exceptional level of service.

Key Responsibilities

The Customer Service Supervisor will be responsible for managing a small team of customer service representatives, ensuring that all customer queries are responded to promptly and efficiently. Key responsibilities will include:

  • Assisting with Coaching and training the team to treat customers as they would expect to be treated if they were the customer themselves.
  • Managing conflict, issues, and poor performance of the team to achieve a positive outcome for the company and contract.
  • Leading improvement projects to improve the service delivery to our clients.

The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.

Estimated salary: £30,160 per annum.



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