Maintenance Services Supervisor
2 days ago
The Workshop is a dynamic organization providing responsive maintenance and void property works for local councils. We are seeking a skilled Maintenance Services Supervisor to join our team. As a key member of our maintenance services team, you will play a crucial role in ensuring the smooth operation of our call centre environment.
Key Responsibilities:
- Manage the end-to-end process of delivering perfect repairs for our customers
- Assist with recruitment, training, coaching, and developing administrators
- Coach and train the team to provide excellent customer service
- Highlight issues and trends related to quality of workmanship and task productivity
- Ensure job management systems and other relevant systems are updated accurately
- Collect and collate client/resident satisfaction feedback
Requirements:
- High school diploma or equivalent
- Minimum 3 years of experience in a similar role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficient in MS Office and bespoke job management system
What We Offer:
- Competitive salary of £30,100 per annum
- 23 days' holiday rising with length of service
- Pension and Life Assurance
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