Maintenance Services Supervisor

2 days ago


Woking, Surrey, United Kingdom The Workshop Full time
Job Overview:

The Workshop is a dynamic organization providing responsive maintenance and void property works for local councils. We are seeking a skilled Maintenance Services Supervisor to join our team. As a key member of our maintenance services team, you will play a crucial role in ensuring the smooth operation of our call centre environment.

Key Responsibilities:
  1. Manage the end-to-end process of delivering perfect repairs for our customers
  2. Assist with recruitment, training, coaching, and developing administrators
  3. Coach and train the team to provide excellent customer service
  4. Highlight issues and trends related to quality of workmanship and task productivity
  5. Ensure job management systems and other relevant systems are updated accurately
  6. Collect and collate client/resident satisfaction feedback

Requirements:
  • High school diploma or equivalent
  • Minimum 3 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficient in MS Office and bespoke job management system

What We Offer:
  • Competitive salary of £30,100 per annum
  • 23 days' holiday rising with length of service
  • Pension and Life Assurance


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