Customer Service Representative

4 days ago


Woking, Surrey, United Kingdom First 4 Personnel (& Temps) Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at First 4 Personnel (& Temps) Ltd. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Scheduling and Diary Management: Schedule and manage engineer appointments and diaries to ensure efficient and effective service delivery.
  • Contract Administration: Prepare and distribute maintenance contract proposals, and follow up with customers to obtain signatures.
  • Customer Data Management: Input and update customer records, including equipment descriptions, condition, use frequency, level of cover, and customer details.
  • Communication: Communicate effectively with customers, engineers, and internal teams to ensure seamless service delivery.
Requirements
  • Local Residency: Must reside locally to Woking or be on the train line from Waterloo to Woking.
  • Customer Service Experience: Previous experience in a call centre or customer service role.
  • Scheduling and Diary Management: Experience in scheduling and booking appointments and diary management of engineers.
  • Excellent Communication Skills: Excellent telephone manner and ability to communicate effectively with customers and internal teams.
  • Administrative Skills: Good solid administration background to prepare and distribute contracts/agreements accurately.
  • Technical Skills: Competent with Microsoft Office.
What We Offer
  • Competitive Salary: £30,000 salary.
  • Fun and Friendly Environment: A fun and friendly environment with great team spirit.
  • Benefits: 2 minutes walk from shops and central Woking, parking, opportunity to progress and learn, longevity, stable company, healthcare after 3 months, death in service, pension, sick pay 3 days rolling per year, and 20 days holiday increasing to 23 days + BH.


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