Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at First 4 Personnel (& Temps) Ltd. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Scheduling and Diary Management: Schedule and manage engineer appointments and diaries to ensure efficient and effective service delivery.
- Contract Administration: Prepare and distribute maintenance contract proposals, and follow up with customers to obtain signatures.
- Customer Data Management: Input and update customer records, including equipment descriptions, condition, use frequency, level of cover, and customer details.
- Communication: Communicate effectively with customers, engineers, and internal teams to ensure seamless service delivery.
- Local Residency: Must reside locally to Woking or be on the train line from Waterloo to Woking.
- Customer Service Experience: Previous experience in a call centre or customer service role.
- Scheduling and Diary Management: Experience in scheduling and booking appointments and diary management of engineers.
- Excellent Communication Skills: Excellent telephone manner and ability to communicate effectively with customers and internal teams.
- Administrative Skills: Good solid administration background to prepare and distribute contracts/agreements accurately.
- Technical Skills: Competent with Microsoft Office.
- Competitive Salary: £30,000 salary.
- Fun and Friendly Environment: A fun and friendly environment with great team spirit.
- Benefits: 2 minutes walk from shops and central Woking, parking, opportunity to progress and learn, longevity, stable company, healthcare after 3 months, death in service, pension, sick pay 3 days rolling per year, and 20 days holiday increasing to 23 days + BH.
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