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About Us
Freedom Leisure is a not-for-profit leisure trust dedicated to supporting local communities and promoting physical activity. We strive to provide a welcoming and inclusive environment for people of all ages and backgrounds.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our products and services, and working closely with colleagues to ensure a seamless customer experience.
Key Responsibilities
- Customer Service
- Provide exceptional customer service to our members and visitors, responding to their queries and resolving any issues in a professional and courteous manner.
- Work collaboratively with colleagues to ensure a high level of customer satisfaction.
- Product Promotion
- Promote and sell our products and services, including membership options, classes, and activities.
- Develop and maintain knowledge of our products and services to provide accurate information to customers.
- Café and Reception Duties
- Work in our café, preparing and serving food and drinks to customers.
- Manage cash handling and operate a point of sale system.
- Provide a warm and welcoming reception service to customers, responding to their queries and resolving any issues.
- Teamwork and Communication
- Work collaboratively with colleagues to achieve team goals and objectives.
- Communicate effectively with colleagues and customers, using clear and concise language.
Requirements
- Customer Service Skills
- Excellent customer service skills, with the ability to respond to customer queries and resolve issues in a professional and courteous manner.
- Communication Skills
- Effective communication skills, with the ability to communicate clearly and concisely with colleagues and customers.
- Teamwork and Flexibility
- Ability to work collaboratively as part of a team, with a flexible approach to work and a willingness to adapt to changing circumstances.
- Previous Experience
- Previous experience of working in a customer-facing role, preferably in a leisure or hospitality environment.
Benefits
We offer a range of benefits to our employees, including:
- Competitive Salary
- A competitive salary, with opportunities for career progression and professional development.
- Staff Benefits
- Access to our staff benefit scheme, which includes discounts on cinema tickets, travel bookings, and other leisure activities.
- Training and Development
- Opportunities for training and development, including fully funded courses and qualifications.
- Employee Assistance Programme
- Access to a confidential employee assistance programme, providing support and guidance on a range of issues.
