Customer Service Agent
3 weeks ago
**Customer Service Agent - Islington (Temp Vacancy)**
**Pay Rate**:£21.60ph**
**Full-Time (37 hours)**
**Job Purpose**:
- Ensuring our workforce is representative of the people we work on behalf of, our residents
- Creating equitable working environments and diverse teams
- Understanding our residents in order to design and deliver services that help tackle inequality and improve life chances for our residents
- Getting to know people and their differences
- Interpreting issues and concerns from a cultural perspective and address situations or problems from the points-of-view of multiple cultures
- Supporting people with long-term health conditions and/or disabilities
- Recognising the value of flexible working to support staff where possible
**Accountabilities**:
- Signpost into the community and/or other council services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve.
- To partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count.
- To work collaboratively with other services to embed prevention and early intervention into our approach to ensure those with more complex needs are provided with a wraparound support package.
- To deal with all customer interactions in a polite, friendly and efficient manner.
- To use the relevant technology systems to provide high quality accurate advice.
- To be readily identifiable as an Access Islington Advisor. To comply at all times with the dress code and/or to wear the uniform provided.
- To maintain records and produce statistics where necessary.
- To monitor personal performance in terms of agreed personal work targets.
- To comply with the Council’s policies and procedures and ensure the confidentiality of customer information.
- To attend training relevant to the purpose of the role.
**We offer**:
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
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