Tenancy Management Adviser

3 weeks ago

Islington, United Kingdom Service Care Full time

**Job Title: Tenancy Management Adviser**
**Contract: 6 months temp**

**Hours: 35**
**Location: Islington**
**DBS: Standard**

**Purpose of the Role**
I am representing a client based in Islington, who are looking for someone to focus on addressing tenancy breaches in relation to communal fire risks. You will be expected to offer a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day' tenancy services where necessary, or a locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive.

**Main Responsibilities**
- Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative, and realistic interventions that reduce risk and promote resilience
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service
- Provide housing and tenancy-related advice, interventions, and services directly to council tenants, their families, advocates, and other professionals including the wider staff team, and support colleagues to do the same
- Implement robust processes for assessing, recording, managing, and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure
- To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases
- Optimise service delivery through flexible working, co-location and integration with the wider Tenancy Services structure, other teams, and service areas, including maintaining effective matrix management arrangements, Service Level Agreements and similar

**Requirements**:

- Tenancy related/housing experience
- Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting
- Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well
- An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages combine to create social exclusion
- An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform
- An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people
- Able to undertake risk assessments, develop safety plans and make recommendations about risk and need based on the evidence
- Good IT skills, comfortable using Microsoft Office 365 packages, databases and spreadsheets

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

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