Tenancy Management Adviser
2 weeks ago
Tenancy Management Adviser role focussed entirely on addressing tenancy breaches in relation to communal fire risks - unauthorised storage, dumping etc. " 2 x staff required for 6 months
Key responsibilities
The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer:
- a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day’ tenancy services where necessary
- a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and otherservice requests related to the Conditions of Tenancy
- a range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes
- oversight and management of tenant-related work associated with voids and new lettings
- appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure
Essential criteria
Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting
Application/Interview/Test
Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well
Application/Interview/Test
An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages
combine to create social exclusion
Application/Interview/Test
An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform
An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people
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