Targeted Tenancy Officer
3 weeks ago
Targeted Tenancy Officer
Islington
I am recruiting for a local authority who is looking for someone to assist in welcoming and signing up of new tenants.
The Targeted Tenant Service will offer:
A borough-wide duty and emergency tenancy management and casework function,delivering more complex 'on-the-day' tenancy services where necessary.
A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy.
A range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes.
Oversight and management of tenant-related work associated with voids and new lettings.
Appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure.
Management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
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