Housing Services Officer
3 weeks ago
Islington
I am recruiting for a local authority who is looking for someone to provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Interacting with members of the public, providing initial advice and assistance to ensure their queries are dealt with as swiftly and efficiently as possible.
Job Role
To ensure a prompt, courteous and helpful response when dealing with queries from tenants/residents, members of the public or their representatives, including elected Members, outside agencies and partner organizations.
To interview, make an initial assessment and log r tenants/residents, customer's enquiries on the Council's internal housing system (HTS Triage Form), scanning and indexing related documents and completing detailed notes and reports on case files.
To sign post and refer tenants/residents to relevant internal teams and to other agencies as necessary for advice on Tenancy matters, welfare rights, social services, immigration and other issues using referral procedures
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Islington, Norfolk, United Kingdom Akton Recruitment Full timeI am recruiting for a local authority who is looking for someone to provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Key Responsibilities To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management...
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Islington, Norfolk, United Kingdom Akton Recruitment Full timeI am recruiting for a local authority who is looking for someone to provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Key Responsibilities To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management...
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Housing Services Officer
1 week ago
Islington, Norfolk, United Kingdom Akton Recruitment Full timeI am recruiting for a local authority who is looking for someone to provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Key Responsibilities To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management...
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Islington, Norfolk, United Kingdom Daniel Owen Ltd Full timeHousing Services Officer Role in North London Office based role with site visits required To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. To provide a proactive and customer focused housing management service across a designated area and to ensure that the...
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Islington, Norfolk, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Auhority, Aatom Recruitment has a new opportunity for a Housing Services Officer on a 3 months contract initially with a possibility of further extension. Main responsibilities: To be part of an agile ‘front door’ service, able to adapt to changing demand and internal transformation whilst ensuring that customer...
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Islington, Norfolk, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Auhority, Aatom Recruitment has a new opportunity for a Housing Services Officer on a 3 months contract initially with a possibility of further extension. Main responsibilities: To be part of an agile ‘front door’ service, able to adapt to changing demand and internal transformation whilst ensuring that customer...