Housing Services Officer

1 month ago

Islington Norfolk, United Kingdom Aatom Recruitment Full time

Working on behalf of a Local Auhority, Aatom Recruitment has a new opportunity for a Housing Services Officer on a 3 months contract initially with a possibility of further extension.

Main responsibilities:

  • To be part of an agile ‘front door’ service, able to adapt to changing demand and internal transformation whilst ensuring that customer interactions are dealt with quickly, efficiently and professionally and are aligned with customer need
  • To be adaptable – using modern workflow practices and technology to deliver improved responses to service requests, enquiries, payments and incoming reports – processing transactions wherever possible and organising access to specialists when required.
  • To update systems, people and documentation to ensure that data is accurate, relevant and valid, increasing the value, potential and effectiveness of our data resources.
  • To ensure service users understand the availability of digital and self-serve options, encouraging and aiding their use through effective digital inclusion activities to achieve the channel shift programme. Service users should be actively moved towards digital and self-serve solutions at every opportunity.

Requirements:

  • Experience of providing advice and practical assistance to the public in a social housing, public sector or equivalent setting
  • Local Authority experience
  • Experience of working in and delivering services to, a multi-cultural community
  • Knowledge of housing provision in the rental or leasehold market
  • valid DBS check

If you are interested, please apply or contact Inesa for more information

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