Tenancy Management Advisor
2 weeks ago
Positive Employment is currently recruiting a Tenancy Management Advisor for our client based in Islington.
**Duties and Responsibilities but not limited to**:
- Delivering on a borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary.
- Offering Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive.
- Performing a range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes.
- Make appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure.
- Provide a responsive and proactive tenancy management service to tenants with a range of requirements.
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with.
- Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals.
- Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
**Personal Requirements**:
- Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting.
- An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform.
- An enhanced DBS & barring check.
- 5 years references.
- **Working Hours**:_09:00am - 17:30pm, Monday - Friday_
**Pay: £28.59 p/h Umbrella**
**Job Types**: Full-time, Temporary contract, Temp to perm
**Salary**: £28.59 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
Reference ID: DB130123
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