Targeted Tenancy Officer

2 weeks ago

Islington, United Kingdom Omega Recruitment Group Full time

**Job Title: Tenancy Management Adviser**

Contract type: Temporary 3-6-months+ / Ongoing (though opening assignments are often, extended by clients on a longer-term basis).

Sector: Local Government

Department : Housing

Location: Islington

Start Date: ASAP, immediate starters with a short notice period (If currently working, please state what is your current notice period on your CV or cover letter)

Hours Per Week: Full-time position 35

Start Time: 9:00 AM - End Time: 17:30 PM

PAYE Rate : £21.92 ph

Umbrella/Ltd Pay Rate : £28.70 PH

**Key Responsibilities**

The Tenancy Officer for Targeted Tenant Services will be a skilled professional in providing comprehensive and person-centered tenancy management services throughout the borough. The Targeted Tenant Service will provide a range of services, including:

- A borough-wide duty and emergency tenancy management and casework function, delivering complex tenancy services on the same day when necessary
- A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include managing lower-level antisocial behaviour, overseeing legal work, and other service requests related to the Conditions of Tenancy
- A range of proactive interventions to identify and address resident needs at an earlier stage, including targeted visits to those at risk of poor outcomes
- Oversight and management of tenant-related work associated with voids and new lettings
- Appropriate escalation and de-escalation of cases and seamless handovers within the wider Tenancy Services structure.

The post-holders will be encouraged to develop expertise in a specific area of tenancy-related specialism and work flexibly across the Service as required. They will also deputise for Team Managers when necessary.

The post-holders will provide a responsive and proactive tenancy management service to tenants with varying needs, creating personalized, creative, and realistic interventions that reduce risk and promote resilience. Additionally, they will establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing tools and resources to support the delivery of the service.

The post-holders will provide housing and tenancy-related advice, interventions, and services directly to council tenants, their families, advocates, and other professionals, including the wider staff team. They will also support colleagues in providing the same services and ensure that unnecessary and wasteful demand is minimized.

They will implement robust processes for assessing, recording, managing, and reviewing risks, ensuring that these are dealt with appropriately within the service structure. The post-holders will work in partnership with other service areas and teams in relation to service development, multi-agency panels, and individual cases. They will also understand the role of all relevant statutory and non-statutory services available to residents and support the team in making relevant referrals to safeguard and support them as appropriate.

The post-holders will optimize service delivery through flexible working, co-location, and integration with the wider Tenancy Services structure, other teams, and service areas, including maintaining effective matrix management arrangements, Service Level Agreements, and similar. They will deliver a set of challenging KPIs and personal objectives in line with agreed targets.

Deliver a programme of visits, using data and intelligence to proactively identify and engage with residents who may be at risk of poor outcomes and offer support accordingly

**Requirements**:
**Knowledge**

Experience of providing guidance or support to members of the public in a customer-facing capacity, preferably within a housing or support environment.

**Skills**

Exceptional customer service skills, including a strong dedication to empowering individuals to overcome their difficulties, prosper, and live fulfilling lives.

A comprehensive understanding of the challenges faced by people who have experienced disadvantages such as poor health, unemployment, and trauma, and the ways in which these challenges contribute to social exclusion.

Knowledge of housing and other relevant policy and legislation, including issues related to housing supply and demand, and welfare reform.

Familiarity with the network of statutory and non-statutory social and community services, and the ability to utilize these resources to support and empower vulnerable individuals.

Proficiency in using computers and IT, specifically Microsoft Office 365 packages, databases, and spreadsheets.

Outstanding written and verbal communication skills, with the ability to develop strong relationships, networks, and achieve results through collaboration.

Ability to conduct risk assessments, create safety plans, and make recommendations based on evide

  • Targeted Tenancy Officer

    2 weeks ago

    Islington, United Kingdom AKTON Resourcing Ltd Remote Work Freelance Full time

    Targeted Tenancy OfficerIslington I am recruiting for a local authority who is looking for someone to assist in welcoming and signing up of new tenants.The Targeted Tenant Service will offer:A borough-wide duty and emergency tenancy management and casework function,delivering more complex 'on-the-day' tenancy services where necessary.A Locality-based...

  • Targeted Tenancy Officer

    1 week ago

    Islington, Greater London, United Kingdom AKTON Resourcing Ltd Full time

    Targeted Tenancy OfficerIslington I am recruiting for a local authority who is looking for someone to assist in welcoming and signing up of new tenants.The Targeted Tenant Service will offer:A borough-wide duty and emergency tenancy management and casework function,delivering more complex 'on-the-day' tenancy services where necessary.A Locality-based...

  • Targeted Tenancy Officer

    1 week ago

    Islington, Greater London, United Kingdom Teqniq Limited Full time

    Teqniq is searching for a *Targeted Tenancy Officer *to work in the public sector. 35 hours per week. 3 months contract. 09:00-17:00*Job Description:* The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will...

  • Targeted Tenancy Officer

    1 week ago

    Islington, Greater London, United Kingdom Teqniq Limited Full time

    Teqniq is searching for a *Targeted Tenancy Officer *to work in the public sector. 35 hours per week. 3 months contract. 09:00-17:00*Job Description:* The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will...

  • Tenancy Officer

    4 weeks ago

    Islington, United Kingdom Cleantech People Full time

    **What's involved with this role: **Job Ref: Islington RQ1244833** **Standard DBS disclosure required** The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. Key Responsibilities: Provide a responsive and proactive tenancy management...

  • Tenancy Officer

    3 weeks ago

    Islington, Norfolk, United Kingdom Allied Healthcare Full time

    Tenancy Officer needed in Islington, £21.92ph PAYE - Reference: RQ1244833 The Targeted Tenant Service will offer: a borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary a Locality-based casework and appointment system to manage non-emergency service...

  • Tenancy Management Adviser

    4 weeks ago

    Islington, United Kingdom Recroot Ltd Full time

    Recroot are looking for a Tenancy Management Adviser to join our client based at Islington Council. We need 2 full time and 1 x 0.5 post cover - each 6 months. Hybrid working available after initially trained satisfactorily. Key responsibilities The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and...

  • General Needs Housing Officer

    4 weeks ago

    Islington, United Kingdom BDS Northern Full time

    BDS are currently recruiting for an experienced Housing Officer - General Needs The role will involve - Dealing with tenancy enquiries - General inspections - Handling low-level ASB's - Mutual Exchanges Pay rate: £18.45 PAYE or £24.26 Umbrella Pay. Mileage is paid at 45p per mile. This is a full time, temporary ongoing position to start...

  • Housing Management Officer

    1 week ago

    Islington, Greater London, United Kingdom Venn Group Full time

    Housing Management OfficerRef: 81558 A highly reputable charity based in London are currently recruiting for a Housing Management Officer to join their team on a temp/fixed term basis. This role will focus on carrying a full housing management service to vulnerable clients in supported housing. Length of contract: 6 months temporary or FTCHours: 37.5 hours...

  • Community Legal Officer

    3 weeks ago

    Islington, Norfolk, United Kingdom Allied Healthcare Full time

    92ph PAYE - Reference: The Targeted Tenant Service will offer: This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy a range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those...

  • Asb Specialist

    4 weeks ago

    Islington, United Kingdom Seven Resourcing Full time

    **JOB DESCRIPTION** Seven Social Care are looking for an experienced Antisocial Behavioural Officer for Islington Council for a temporary contract initially. **The role**: The ASB & Community Cohesion Specialist - Intensive Tenancy Sustainment team will be a specialist practitioner in the provision of holistic and person-centred tenancy management services...

  • Tenant and Landlord Engagement Officer

    1 week ago

    Islington, United Kingdom Novax Recruitment Ltd Full time

    Tenancy and Landlord Engagement Officer Islington Hybrid £30 per hour umbrella Contract (3 months+) The Role: This role sits within the Residential Environmental Health Team and meets our commitment to assist landlords and tenants as well as supporting our work to tackle rogue landlords and letting agents exploiting tenants in in the area. Key...

  • Tenant and Landlord Engagement Officer

    1 week ago

    Islington, United Kingdom Novax Recruitment Ltd Full time

    Tenancy and Landlord Engagement OfficerIslingtonHybrid£30 per hour umbrellaContract (3 months+)The Role:This role sits within the Residential Environmental Health Team and meets our commitment to assist landlords and tenants as well as supporting our work to tackle rogue landlords and letting agents exploiting tenants in in the area. Key responsibilities...

  • Tenant And Landlord Engagement Officer

    4 days ago

    Islington, Norfolk, United Kingdom Novax Recruitment Ltd Full time

    Tenancy and Landlord Engagement Officer Islington Hybrid £30 per hour umbrella Contract (3 months+) The Role: This role sits within the Residential Environmental Health Team and meets our commitment to assist landlords and tenants as well as supporting our work to tackle rogue landlords and letting agents exploiting tenants in in the area. Key...

  • Tenant and Landlord Engagement Officer

    1 week ago

    Islington, Norfolk, United Kingdom Novax Recruitment Ltd Full time

    Tenancy and Landlord Engagement Officer Islington Hybrid £30 per hour umbrella Contract (3 months+) The Role: This role sits within the Residential Environmental Health Team and meets our commitment to assist landlords and tenants as well as supporting our work to tackle rogue landlords and letting agents exploiting tenants in in the area. Key...

  • Trainee Lettings Negotiator

    1 week ago

    Islington, United Kingdom GKr London Full time

    * £40k OTE - Tiered Commission and Incentives - Company Car A fantastic client of ours is looking for a Trainee Lettings Negotiator to join their ranks in their thriving Islington office. This independent brand is a forward thinking agency that puts customer service at the very top of everything that they do. If you are someone looking to make a break into...

  • Lettings Negotiator

    3 days ago

    Islington, United Kingdom Savills Full time

    **Role Overview** **Requirements**: - Full UK Driving license **What we offer you**: - Career and Professional Development - 25 Days Annual Leave - Private Medical Scheme - Virtual GP - Global Mobility Scheme - Rewards Platform - Private Pension Scheme - Enhanced Incremental Annual Leave **Team Overview**: Not only will you be working with the Islington...

  • Principal Conservation Officer

    4 days ago

    Islington, United Kingdom Coyles Full time

    One of our local authority clients are currently recruiting for a Principal Conservation Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The post holder will manage an application/enforcement/conservation & design caseload (principally comprising non-major...

  • Principal Conservation Officer

    5 days ago

    Islington, United Kingdom Coyles Full time

    One of our local authority clients are currently recruiting for a Principal Conservation Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance.Main Purpose of Post/Job SummaryThe post holder will manage an application/enforcement/conservation & design caseload (principally comprising non-major work...

  • Employer Engagement Officer

    1 week ago

    Islington, United Kingdom AKTON Resourcing Ltd Full time

    Employer Engagement Officer Islington £29/hr Full time: 35/hrs a week Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for an Employer Engagement Officer in the Islington. PRIMARY JOB FUNCTION The post holder will be based within a new in-house resource of peripatetic youth employment and skills...