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Tenant Liaison Officer

6 months ago

Bristol, United Kingdom PH Jones Full time

**PH Jones** are recruiting for a **Tenant Liaison Officer **to join our social housing team in Bristol.

We are looking for people who are caring and empathetic, and someone who understands the support needs of a diverse cross section of customers.
- _**£22,750 per annum**_
- Permanent 40 hours a week, 8am - 5pm
- Fully Costed Vehicle & Fuel Card
- Phone, laptop, uniform, and safety equipment provided
- Hybrid role working from home and within the local geographic contract area (so must live in the Bristol area)
- **Employee Energy Allowance & discount on HIVE products**

**Main Responsibilities**:

- Managing tenant complaints
- Visiting customers in their own home
- To assist in managing our installs and service programme on our social housing portfolio
- Assisting our operational management and planners in gaining access properties and making contact with tenants
- Manage client relationships to engage on access procedures, installation programmes and community engagement
- Take first line responsibility for the safe, efficient, and effective work delivery and customer satisfaction
- Uphold **PH Jones** and **British Gas** company standards at all times

**Requirements**:

- Must hold a valid in date driving licence with no more than 6 points
- Must have the right to work in the UK
- Knowledge of Microsoft Office Programs
- An understanding of electrical work and installations would be advantageous.

**Experience**:

- Social Housing Experience desired
- Great organisational skills are required
- You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
- Strong customer service skills and confident in your dealings with both the internal stakeholders and external customers
- Have a working knowledge and understanding of contract parameters and their implications

**Benefits**:

- 25 days annual leave + bank holidays
- Company matched contribution Pension Scheme up to 3%
- Group Income Protection, Life Assurance & Accident Insurance
- Level 2 Private Healthcare plan (Partial subsidy with Company)
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Access to Unmind app
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits via ‘BeneKit’ - offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance
- #PHJonesJobs

At **PH Jones** we want everyone to feel like they are part of a caring business. Everything we deliver to our customers is underpinned by our ways of working which ensure we work safely and everyone returns home to their families.

Our employees play a key role in driving forward with our strategy. Our well-being and reward packages ensure we support and recognise passionate, hardworking members of the team. We have great opportunities to help develop your skills and progress your career both within **PH Jones** and the wider Centrica Group. #LI-PHJ

**PH Jones** was acquired by **British Gas** in 2011. You will be joining a growing team of permanent and contract heating engineers to meet the needs of our customers when they need it most.

**Job Types**: Full-time, Permanent

**Salary**: £22,750.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance

Licence/Certification:

- Driving Licence with less than 6 points (required)

Work Location: On the road

Reference ID: R0045275