Resident Liaison Officer
4 weeks ago
Due to securing a new contract, Ian Williams Ltd. is seeking a Resident Liaison Officer to join our Capital Business in Bristol. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, customers, our client, and other external organisations to continuously improve the lives and surroundings we work in.
Key Responsibilities:- Support the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within residential properties
- Be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, progress, and completion
- Be proactive in maintaining excellent relationships with residents via letters, face-to-face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow
- Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract
- Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables
- Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred
- Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution
- Excellent IT skills, including Microsoft (Word and Outlook)
- A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer
- Enhanced maternity/paternity pay
- Training and development opportunities
- Trade discounts from our preferred suppliers for you and your friends and family
- Specsavers vouchers
We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.
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