Customer Liaison Officer

3 weeks ago

Bristol, Bristol, United Kingdom James Andrew Recruitment Solutions (JAR Solutions) Full time
Customer Liaison Officer Job Description

We are currently partnering with a leading Housing Association based in Bristol, who are recruiting for a Customer Liaison Officer to join their Property Aftercare team on a three-month contract, which is likely to be extended following this.

This is a full-time position with an hourly rate of £26.66 per hour via an umbrella company, and the start date is subject to notice.

Duties:

  • Receiving repairs claims from new tenants who have recently moved into properties, and determining whether the Housing Association is responsible for the claim.
  • Managing the expectations of the tenants in regards repairs claims, and providing feedback as to whether they need to deal with the repairs themselves.
  • Raising repairs orders, and sending them through to the Repairs team in order for them to be carried out.
  • Managing the maintenance of stock plots, and liaising with the repairs teams to track the progress of repairs.

Requirements:

  • Experience required in Social Housing.
  • Experience within a tenant/customer liaison-based role.

Rewards and Benefits:

  • Hybrid working.
  • Flexible working days.

Working hours:

  • 35 hours per week.
  • Monday - Friday, 9am-5pm.

Please note that you require recent experience to apply for this role.

At James Andrews Recruitment Solutions, we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.

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