Insurance Administrator

3 days ago


Ely, United Kingdom Xpert Resourcing Ltd Full time

Our client will offer extensive training and career development with the opportunity to study towards the CII qualification.

**No weekends, Monday - Friday 9-5, Based in Ely, Parking and also walkable from the train station Hybrid working, Quarterly bonus**

Company Benefits:

- 25 days holiday + bank holidays + Christmas shutdown (not taken from your holiday entitlement)
- Generous pension scheme
- Death in service benefit
- Yearly staff conference
- Company events
- Season ticket loan
- Paid training to gain CII qualification
- Working a friendly supportive environment
- Excellent training plan
- Quarterly bonus scheme on top of basic salary (£23,000 - £24,000)
- Hybrid working option (after training period) 3 days in the office, 2 days from home

**Responsibilities**:

- Ensure that renewals are invited out in good time and diary notes are up to date.
- Maintain renewal KPIs in line with sales plan targets.
- Manage the process to ensure that mid-term or policy adjustments are carried out
when requested and any special requirements are referred to the relevant insurer.
- Work closely with the sales team to ensure quotations are followed up with
customers/developers.
- At the point of sale confirmation be the liaison point for the developer to gather
required information so that a formal quote can be issued.
- Ensure that the Sales Executive is cc’d into all correspondence so that additional calls and follow-ups can
be made.
- Once payment is made, issue certificates of insurance and liaise with inspection body
to arrange inspections.
- Act as liaison point for introducing brokers to secure additional sales via this
mechanism
- Maintain up to date knowledge of policy wordings and requirements of insurers.
Claim and dispute support
- Complete claim and dispute notifications and submit to relevant insurers/third-parties
- Provide support to the Account Support Manager in completion of monthly banking
and within the specified timeframes.
- Ongoing project work
- To support the Account Support Manager with all future and ongoing projects which
facilitate the success of the business.
- Provide office cover as required, responding to general enquiries whether made by
- Cover for the absence of relevant team members, by providing cover for critical
activities.

**Requirements**:

- Good standard of English (to GCSE or equivalent)
good working knowledge of Excel; data entry)
- Able to develop a good understanding of key finance processes (banking producing finance
reports to insurance companies)
- Competent with figures (able to calculate percentages and averages)
- Experience of having carried out some basic finance processes
- Excellent attention to detail
- Good customer service skills, able to deal with callers and claimants in a polite and efficient
manner
- Skilled at recognising work priorities and organising own time
- Able to work within a small team
- Self-sufficient whilst recognising when to refer matters



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