Meter and Billing Administrator

6 months ago

Ely, United Kingdom Automated Systems Group Limited Full time

**Location**: Ely, Cambridge
**Type**: Permanent
**Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
**Salary**: up to £23,000
**Start**: ASAP

ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.

ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.

We are a company that looks to build every department on the principles of customer care. With a high level of both customer and employee retention, we provide a Managed Service solution to most of our customers and many of these projects have required the introduction of innovative software solutions, managed and maintained by ASL.

The role of Meter & Billing Administrator is varied, with a focus on the collection and administration of meter readings and collection methods, coupled with service invoicing.

**KEY RESPONSIBILITIES**
- Co-ordinate and manage the collection and processing of meter readings to enable service invoicing.
- Assist with raising of service invoices, including Cost per Copy (CPC), periodic, minimum and rental charges.
- Manage and administer meter reading collection methods, updating the database accordingly.
- Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
- Liaise with the ASSIST team on portal support issues/requests for meter readings.
- Handle meter reading and service invoice queries through to resolution and provide information as requested, liaising with Sales Administration and Sales team.
- Processing of meter reading and service related credit notes as required.
- Administer and provide meter readings for third party service provision.
- Maintain and update service records with relevant contact information.
- Communicating with both internal and external customers.
- Support the Customer Success team where required.
- Provide additional administrative support where required.

**KEY MEASUREMENTS**
- Meeting deadlines and KPI’s.
- Acknowledgement requests and queries within 24 hours.
- Contract and invoicing management.

**SPECIAL REQUIREMENTS**
- A minimum of one years’ administrative experience.
- Strong communication and customer skills.
- A passion for providing excellent customer service.

**IN RETURN WE OFFER**:

- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Physical, mental and emotional wellbeing support for you and your family
- Volunteering leave policy
- 10% TradePoint (B&Q) discount
- Free parking

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ely: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

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