Call Handler

3 weeks ago

Hebburn, United Kingdom Preferred Management Full time

**Join Our Dynamic Team in Home Emergency Claims Management**

**Why You’ll Love Working With Us**:

- Weekly Pay: Enjoy the security of steady pay no juggling until month end.
- Monthly Bonus Scheme: Your hard work pays off with additional rewards.
- Company Pension: Secure your future with our pension plan.
- Free Travel: Save on travel costs with free transportation for early or late shifts.
- Extra Leave: Earn additional annual leave the longer you stay with us.
- On-Site Parking: Hassle-free parking available.
- Summer Hours: Work fewer hours in the summer, but earn the same pay
- Winter Overtime: Take advantage of overtime opportunities from October to March.
- Career Growth: Plenty of opportunities for progression and pay increases.

**About Us**:
We specialise in managing Home Emergency claims, addressing everyday breakdowns like broken boilers, burst pipes, and electrical failures.

**Your Role**:

- Engage with Customers: Take inbound and make outbound calls to assist with Home Emergency claims. (No cold calling)
- Coordinate Repairs: Arrange prompt engineer visits using our in-house claims management system.
- Ensure Efficiency: Make sure all callouts, repairs, and follow-ups are handled quickly and effectively.

**What We’re Looking For**:

- Positive Attitude: Enthusiasm and a can-do approach.
- Customer Service Skills: Deliver exceptional service to every customer.
- Tech Savvy: Basic computer literacy is a must.
- Dedication: Always give 100% effort in everything you do.
- Flexibility: Willingness to work various shifts, including weekends and evenings.

**Work Schedule**:
Shift Examples:
06:00 AM - 14:00 PM

07:00 AM - 15:00 PM

08:00 AM - 16:00 PM

16:00 PM - 00:00 AM

Core Hours: Monday - Friday, 9:00 AM - 8:00 PM

4-Day Work Weeks: Enjoy a balanced work/life schedule.

Seasonal Hours:
Summer: 35 hours/week

Winter: 40 hours/week with overtime opportunities

**Our Commitment to You**:

- Competitive Pay: Start at £11.44 per hour, increasing to £12.61 per hour after training.
- Scheme: Earn up to £30,000 annually with our bonus opportunities.
- Training: Comprehensive 12-16 week training program to set you up for success.
- Inclusive Environment: We celebrate diversity and are committed to creating an inclusive workplace for all.

**Ready to Join Us?**

**Our Guiding Principle: Diversity**

We champion inclusivity, with discrimination completely absent from our ethos. We embrace all seekers of purpose, regardless of origin, colour, creed, gender, or expression.

, Permanent

**Salary**: £11.44-£12.61 per hour plus benefits
Work Location: Office based
Expected Hours: 37.5 per week

Join us and make a difference every day

**Job Types**: Full-time, Permanent

Pay: £11.44-£12.61 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking

Supplemental pay types:

- Bonus scheme

Work Location: In person

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