Customer Case Handler

7 months ago

Hebburn, United Kingdom Interaction Recruitment Full time

**Customer Complaints Case Handler**

Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn.

**Location**: Head Office

**Contract**: 2 months

**Salary**: £12 per hour

**Shifts**: Monday to Friday / 8.30am - 5pm

**What you will do**:
The case handler team are the first point of contact with customers who call us after not being able to resolve complaints directly with their local dealership. They’re a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers.

**Who we’re looking for**:

- If you have experience of working in customer relations in similar industries, you’d probably be really comfortable in this role.
- Great listeners, who enjoy communicating on the phone.
- Experienced relationship builders who’s great at engaging with people, making them feel heard and valued.
- You’re able to ask questions to understand when someone may be vulnerable or where additional support might be needed.
- Whilst you’re naturally empathetic and good at understanding people’s issues, you can remain impartial.
- You can manage expectations and share disappointing news in a way that’s helpful and brings understanding.
- You will be a flexible, clear and analytical thinker, who’s able to assess a situation and make decisions confidently and quickly.

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