Claims Handler
2 weeks ago
**Join Our Dynamic Team in Home Emergency Claims Management**
**Why You’ll Love Working With Us**:
- Weekly Pay: Enjoy the security of steady pay no juggling until month end.
- Monthly Bonus Scheme: Your hard work pays off with additional rewards.
- Company Pension: Secure your future with our pension plan.
- Free Travel: Save on travel costs with free transportation for early or late shifts.
- Extra Leave: Earn additional annual leave the longer you stay with us.
- On-Site Parking: Hassle-free parking available.
- Summer Hours: Work fewer hours in the summer, but earn the same pay
- Winter Overtime: Take advantage of overtime opportunities from October to March.
- Career Growth: Plenty of opportunities for progression and pay increases.
**About Us**:
We specialise in managing Home Emergency claims, addressing everyday breakdowns like broken boilers, burst pipes, and electrical failures.
**Your Role**:
- Engage with Customers: Take inbound and make outbound calls to assist with home emergency claims. (No cold calling)
- Coordinate Repairs: Arrange prompt engineer visits using our in-house claims management system.
- Ensure Efficiency: Make sure all callouts, repairs, and follow-ups are handled quickly and effectively.
**What We’re Looking For**:
- Positive Attitude: Enthusiasm and a can-do approach.
- Customer Service Skills: Deliver exceptional service to every customer.
- Tech Savvy: Basic computer literacy is a must.
- Dedication: Always give 100% effort in everything you do.
- Flexibility: Willingness to work various shifts, including weekends and evenings.
**Work Schedule**:
Shift Examples:
06:00 AM - 14:00 PM
07:00 AM - 15:00 PM
08:00 AM - 16:00 PM
16:00 PM - 00:00 AM
Core Hours: Monday - Friday, 9:00 AM - 8:00 PM
4-Day Work Weeks: Enjoy a balanced work/life schedule.
Seasonal Hours:
Summer: 35 hours/week
Winter: 40 hours/week with overtime opportunities
**Our Commitment to You**:
- Competitive Pay: Start at £11.44 per hour, increasing to £12.61 per hour after training.
- Scheme: Earn up to £30,000 annually with our bonus opportunities.
- Training: Comprehensive 12-16 week training program to set you up for success.
- Inclusive Environment: We celebrate diversity and are committed to creating an inclusive workplace for all.
**Ready to Join Us?**
**Our Guiding Principle: Diversity**
We champion inclusivity, with discrimination completely absent from our ethos. We embrace all seekers of purpose, regardless of origin, colour, creed, gender, or expression.
, Permanent
**Salary**: £11.44-£12.61 per hour plus benefits
Work Location: Office based
Expected Hours: 37.5 per week
Join us and make a difference every day
**Job Types**: Full-time, Permanent
Pay: From £11.44 per hour
Expected hours: 37.5 per week
**Benefits**:
- Additional leave
- Company events
- Company pension
- On-site parking
Supplemental pay types:
- Bonus scheme
Work Location: In person
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