Weekend Claims Handler

5 months ago

Hebburn, United Kingdom Preferred Management Full time

**Benefits**
- Weekly pay
- Monthly bonus scheme
- Company pension
- Additional annual leave with long service
- On site parking
- Overtime opportunities between October-March
- Plenty of opportunity for progression leading to pay increases.

**What we do**

We specialise in Home Emergency claims management, fixing everyday breakdowns such as broken boilers, burst pipes and electrical failures.

**How we do it**

Your days will be varied, however there are some tasks which are as standard, such as:
Taking inbound and making outbound calls, speaking with customers/engineers, in relation to a home emergency claim (we do not cold call; all our customers are expecting our calls and happy to hear from us).

Arranging for our engineers to attend and alleviate the emergency promptly using our in-house claims management system.

Ensuring callouts, repairs and return appointments are progressed as quickly as possible.

**What we need from you**

A positive and enthusiastic personality is essential.

Good customer service skills are required.

Commitment to always giving 100% in everything you do.

This is a permanent role.

**Shifts**

**Our promise to you**

With a starting salary of £11.44 per hour, we aim to get you fully trained within 12-16 weeks of starting with us, once fully trained you'll receive a competitive hourly rate of £12.61 (paid weekly)

**Our Guiding Principle: Diversity**

We champion inclusivity, with discrimination completely absent from our ethos. We embrace all seekers of purpose, regardless of origin, colour, creed, gender, or expression.

**Salary**: £11.44 per hour.

Work Location: Office based

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 16 - 20 per week

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Every weekend
- Weekends only

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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