Weekend Claims Handler

2 weeks ago

Hebburn, South Tyneside, United Kingdom Preferred Management Full time

Benefits

  • Weekly pay
  • Monthly bonus scheme
  • Company pension
  • Additional annual leave with long service
  • On site parking
  • Overtime opportunities between October-March
  • Plenty of opportunity for progression leading to pay increases.

What we do
We specialise in Home Emergency claims management, fixing everyday breakdowns such as broken boilers, burst pipes and electrical failures.

How we do it
Your days will be varied, however there are some tasks which are as standard, such as:

Taking inbound and making outbound calls, speaking with customers/engineers, in relation to a home emergency claim (we do not cold call; all our customers are expecting our calls and happy to hear from us).

Arranging for our engineers to attend and alleviate the emergency promptly using our in-house claims management system.

Ensuring callouts, repairs and return appointments are progressed as quickly as possible.

What we need from you
A positive and enthusiastic personality is essential.

Good customer service skills are required.

Commitment to always giving 100% in everything you do.

This is a permanent role.

Shifts

Our promise to you


With a starting salary of £11.44 per hour, we aim to get you fully trained within 12-16 weeks of starting with us, once fully trained you'll receive a competitive hourly rate of £12.

61 (paid weekly)

Our Guiding Principle:
Diversity
We champion inclusivity, with discrimination completely absent from our ethos. We embrace all seekers of purpose, regardless of origin, colour, creed, gender, or expression.

Salary:
£11.44 per hour.

Work Location:
Office based

Job Types:
Part-time, Permanent

Pay:
£11.44 per hour

Expected hours:
per week

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Every weekend
  • Weekends only

Supplemental pay types:

  • Bonus scheme

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

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