Guest Services Associate

4 months ago

London, United Kingdom Marriott International, Inc Full time

**Additional Information** £13.00 / hour

**Job Number** 24019197

**Job Category** Rooms & Guest Services Operations

**Location** St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**_Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel_**

**Position Summary**

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

**You’ll need to know your stuff**:

- Perform other reasonable job duties as requested by Supervisors.
- The Guest Services Associate must exhibit courteous hospitality at all times and fully own each guest issue.
- When in communication with the guest, the Guest Services Associate must be proactive in every area, including offering additional services. Most importantly, the Guest Services Associate must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
- The Guest Services Associate must follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person or department, requesting permission before placing caller on hold, taking and relaying messages and allowing the caller to end the call

**You’ll be expected to deliver on the following**:

- Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- You are expected to deliver service to your full potential when you are here.
- You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience

**Perks you deserve**:

- Free Access to the Gym and spa.
- Free meals at work
- Free uniform & dry-cleaning service.
- Free enrolment of Perks at Work
- Access to unlimited deals of retailers and more.
- Discount of 50% in any of the St Pancras outlets.
- Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
- Travel Loan.
- 20 days holiday increasing with service (your holiday and Bank Holiday entitlements will be calculated on a pro
- rata basis).
- Annual Performance Review pay.
- Cycle to work scheme.
- Pension & Life Assurance.
- Employee Assistant Program.
- Comprehensive Training and Development program.
- Awards and recognition celebrations and many more.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighbor

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Services Manager

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...

  • Guest Services Manager

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Services Coordinator

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Coordinator

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Team Leader

    5 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting for a Guest Services Team Leader at one of our prestigious client offices near Liverpool Street Station. This is a 40 hr/week, Monday to Friday role, with occasionally overtime as we have events on site. Main Responsibilities The main responsibilities in this role are: - Manage the team - Oversee the Events - Register...

  • Corporate Guest Services Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide proactive and efficient support...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Guest Services Team Leader

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...

  • Guest Services Team Leader

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...