Business Services Administrator

5 months ago


Invergordon, United Kingdom Albyn Housing Society Full time

**Business Services Administrator (CPS/07)**

Details:
Contract Type: Permanent

No of Positions available: 1

Working Hours: 35 hours per week

**Salary**: £24,508 - £27,714, Grade H4-H1

Location: Hybrid working with an Inverness/Invergordon office base
- _______________________________________________

Want to feel good about the work you do? Albyn Housing Society has a fantastic opportunity for a Business Service Administrator to join our passionate and dedicated Customer and Property Services team.

We have many aspirations and ambitions to continually improve our services to our 3,700 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:
“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives - we want someone to join us who shares and exhibits these values of:
“Being Caring”

"Being Adaptable"

"Being Professional”

As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.
- ‘Hub’ means you can still see colleagues face-to-face
- ‘Home’ is about how we have shown we can be productive and efficient when working remotely
- ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.
- _______________________________________________

About the Role

We have an exciting opportunity for an enthusiastic, organised, and pragmatic professional to join the Albyn Housing Group.

As the Business Services Administrator, you will provide first line information and administration to all our customers, in line with our organisational values, aims and objectives.
- _______________________________________________

Main Responsibilities
- Provide a first line response to our customers to meet our objectives of a truly brilliant customer experience. The post holder will be responsible for managing the internal phone system, answering, and directing calls as required.
- Provide administrative support to all functions.
- Record all complaints accurately to meet our SPSO regulatory compliance framework. Handle complaints timeously and seek to resolve with the aim of front-line resolution on complaints received. Ensure complex complaints are allocated to the nominated complaint handlers.
- Assist colleagues with the collation of performance data, statistics and profiling reports as required.
- Develop and understanding of other functions to ensure you are aware of any initiatives that might benefit customers.
- Support repair and maintenance admin function specific tasks as and when required by the business.
- _______________________________________________

About You
- Educated to Standard Grade or equivalent and have a willingness to undertake continuous learning.
- Work or have experience of front-line telephone responses to customers as well as of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
- Have a high standard of computer literacy in Microsoft Word, Excel, and Outlook and ability to use and input data accurately to information systems and generate reports.
- Demonstrate a professional approach and model behaviour to ensure customers and colleagues are valued and their needs are responded to appropriately.
- Professional, calm, and confident manner.
- Value good governance.
- Have an interest in social housing issues.
- _______________________________________________

What we are offering:
Albyn offers a supportive and friendly environment where our people are valued and appreciated and are rewarded:

- Competitive salary
- Employee benefit discounts
- Excellent development and training opportunities
- Company pension scheme
- Employee Health and Wellbeing support service
- Family friendly policies
- Flexible working
- Generous holiday entitlement
- Albyn Housing Society sick pay scheme
- _______________________________________________

How to Apply:
For further information, please contact Paula Cross on 07920 819 341.

In person interview dates tbc.

**Job Types**: Full-time, Permanent

**Salary**: £24,508.00-£27,714.00 per year

Work Location: Hybrid remote in Invergordon - see job advert


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