Repairs and Maintenance Administrator

5 months ago

Invergordon, United Kingdom Albyn Housing Society Full time

**Repairs and Maintenance Administrator (RAM23/01)**

**Contract Type**: Permanent

**No of Positions available**: 1

**Working Hours**: 35 hours per week

**Salary**: £24,508 - £27,714, Grade H4 - H1 of the Albyn Group Pay Scale

**Location**: Invergordon

**________________________________________________**

Want to feel good about the work you do? Albyn Housing Society has a fantastic opportunity for a Repairs and Maintenance Administrator to join our passionate and dedicated Customer and Property Services team.

We have many aspirations and ambitions to continually improve our services to our 3,700 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:
“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives - we want someone to join us who shares and exhibits these values of:
“Being Caring”

Being Adaptable

Being Professional”

As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.
- ‘Hub’ means you can still see colleagues face-to-face.
- ‘Home’ is about how we have shown we can be productive and efficient when working remotely.
- ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.

This role is a full time office role.

**________________________________________________**

**About the Role**

We have an exciting opportunity for an enthusiastic, well organised and caring individual to join Albyn Housing Society in the Repairs and Maintenance function of the Customer and Property Services team.

As a Repairs and Maintenance Administrator you will be expected to deliver a consistently high level of administrative service to our customers and Repairs and Maintenance function.

In particular, you will provide front-line information and administration to all our customers, in line with our organisational values, aims and objectives and to achieve or exceed objectives and targets within the framework of our budget constraints and regulatory requirements.

Your role will require you to become a champion in the use of our bespoke housing software Civica CX.

We are looking for a caring, adaptable, professional and detail-oriented individual who is meticulous in their work, has a high standard of computer literacy and will be committed to help achieve the Society’s aims and objectives.

**_______________________________________________**

**Main Responsibilities**
- Provide a front-line response to our customers to meet our objectives of a truly brilliant customer experience. The post holder will be responsible for coordinating the internal phone system, answering and directing calls as required.
- Provide general administrative support to all functions
- Accurately record all complaints to meet our Scottish Public Services Ombudsman (SPSO) and regulatory compliance framework. Handle complaints timeously and seek to resolve with the aim of front-line resolution on complaints received. Ensure complex complaints are allocated to the nominated complaint handlers.
- Assist colleagues with the collation of performance data, statistics and profiling reports as required.
- Develop an understanding of other functions to ensure you are aware of any initiatives that might benefit customers.
- Support Business Services admin function specific tasks as and when required by the business.

**_______________________________________________**

**About You**
- Educated to Standard Grade or equivalent and has a willingness to undertake continuous learning.
- Work or have experience of front-line telephone responses to customers.
- Have a high standard of computer literacy in Microsoft Word, Excel and Outlook.
- Ability to use and input data accurately to information systems and generate reports.
- Demonstrate a professional approach and model behaviour to ensure customers and colleagues are valued and their needs are responded to appropriately.
- Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
- Understand the requirements for the correct recording and control of client information.
- Professional, calm and confident manner.
- Value good governance.
- Have an interest in social housing issues.

**_______________________________________________**

**What we are Offering**:
Albyn offers a supportive and friendly environment, where our people are valued and appreciated and are rewarded:

- Competitive salary
- A generous annual leave entitlement
- Employee benefit discounts
- Excellent devel

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