Escalation Process Specialist, Amazon Launchpad
3 days ago
BA/BS degree or equivalent experience including 2+ years of process improvement experience in ecommerce.
- Experience working with cross-functional teams to reach mutually beneficial outcomes.
- At least 1 year of Program and/or Project Management experience.
- Proven ability to deliver results, influence others, and use analytical skills to build detail oriented plans.
- Always does what is right for the customer—relentlessly customer-focused.
Job summary
Do you want to be a key part of a team focused on helping startups from around the world to grow their brands? If yes, you will be excited to know that we are looking for bright and ambitious individuals to build their careers within the Amazon Launchpad Europe team.
What is Amazon Launchpad?
Amazon Launchpad is a programme showcasing cutting-edge products from startups, making it easy for them to onboard, market, and launch new products to millions of Amazon customers.
What is the role?
Our vision is for Amazon to be the best place for startups to launch products, reach Amazon customers, and grow, by leveraging Amazon Launchpad’s world-class tools and services. We are looking for an Escalation Process Specialist, capable of working in a fast-paced environment and focused on identifying and addressing startups’ account support issues.
In this role, you will work with startups and Account Managers directly to collect insights on startups’ account support needs and drive resolutions and process improvements. Our team will work with a cross-functional group of internal stakeholders globally (e.g. sales, marketing, seller support, etc.) to invent and innovate across technology, processes and people to improve Selling Partner experience.
**Roles and Responsibilities**:Service Delivery**:
- Own resolution of startups account issues in the escalations queue.
- Resolve complex issues identified via startup escalations.
- Proactively identify process gaps impacting startups and solve them at scale using technology and processes.
- Work with internal partner teams to resolve startup issues and questions.
- Directly improve startup experience with excellent time-management and the ability to work independently while using departmental resources, policies and procedures.
**Process Excellence**:
- Drive improvements in standardised processes related to escalation process management.
- Assist with the definition and design of tools, standard operating procedures and processes in Selling Partner Services.
- Identify and share best practices on tools, services and knowledge across Account Managers.
- Intermediate/advanced SQL/ETL skills.
- Experience in data analysis - either professional experience or through education.
-
Brand Growth Specialist, Amazon Launchpad Eu
7 months ago
London, United Kingdom Amazon UK Services Ltd. Full timeFor this position, we expect.. - Someone with first professional experience, ideally in a key account manager role, including significant project management experience - Passionate about online business, e-commerce, startups, and business development - Strong communicator with proven negotiation skills, educated to degree level; Fluent in written and oral...
-
APET Incident Imprv. Mgr., EU Trust
1 week ago
London, United Kingdom Amazon Full timeAPET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations TeamYour role and responsibilities:Investigate claims with different levels of severity;Deep Dive on data from various internal systems; propose remedial action based on investigation findings; production of completed investigation documentation;Manage assigned casework and close...
-
APET Incident Imprv. Mgr., EU Trust
7 days ago
London, United Kingdom Amazon Full timeAPET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team Your role and responsibilities: Investigate claims with different levels of severity; Deep Dive on data from various internal systems; propose remedial action based on investigation findings; production of completed investigation documentation; Manage assigned casework and...
-
Evaluation Specialist
2 weeks ago
London, Greater London, United Kingdom Business Launchpad Full timeJob Title: Evaluation SpecialistThe Impact and Evaluation Manager plays a pivotal role in driving Business Launchpad's (BLP) impact and financial objectives by evaluating our efforts, securing funding, and reporting to stakeholders.This position is responsible for leading the design, review, and implementation of BLP's impact framework and monitoring,...
-
Process Optimization Specialist, Amazon Fresh
4 weeks ago
London, United Kingdom Amazon TA Full timeDo you want to play a key role in Amazon’s plans to redefine grocery shopping? If so, we have an exciting role which would put you at the forefront of our operations within the Grocery Partnerships team.The GPO Process Optimization Specialist role is an opportunity to lead the implementation of best-in-class (BIC) standards and practices across Amazon's...
-
Amazon News Monitoring Specialist
7 days ago
London, Greater London, United Kingdom Amazon Full timeJob OverviewWe are seeking a highly detail-oriented and organized News Monitoring Specialist to join our Corporate Communications team at Amazon. This role plays a critical support function within the organization, requiring strong analytical skills, internet savvy, and the ability to sift through high volumes of information.The successful candidate will be...
-
Amazon Sales Accelerator
2 weeks ago
London, Greater London, United Kingdom Amazon Full time**Company Overview:**Amazon, a leading e-commerce company, is seeking a highly motivated Account Manager to join its Global Selling team in Germany. This exciting role offers the opportunity to work closely with European sellers, supporting their growth on Amazon's global marketplaces.As an Amazon Global Selling Account Manager, you will play a crucial role...
-
Customer Support Specialist, Amazon Shipping
6 months ago
London, United Kingdom Amazon UK Services Ltd. Full timeAbility to work independently and show sound judgment in ambiguous situations - Ability to work well in a fast-paced environment and multi-task in a high-energy environment - Creative and analytical problem solver with a passion to provide excellent customer service - Language skills: English and Italian, written and oral (C1+ level or native) The role is...
-
Amazon Partner Escalations Investigator
1 week ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeAmazon Partner Escalations InvestigatorWe are seeking an experienced Amazon Partner Escalations Investigator to join our team at ENGINEERINGUK. As a key member of our Amazon Partner Escalations Team, you will play a critical role in investigating claims with different levels of severity, conducting deep dives on data from various internal systems, and...
-
Amazon Security Specialist
2 weeks ago
London, Greater London, United Kingdom Amazon Full timeJob Title: Amazon Security SpecialistEstimated Salary: $120,000 - $180,000 per yearWe are seeking a highly skilled Cybersecurity Engineer to join our team at Amazon. As a key member of our Information Security team, you will be responsible for responding to security incidents, providing security engineering solutions, and supporting customer-facing...
-
Amazon Ecommerce Specialist
3 hours ago
London, United Kingdom Cranberry Panda Full time**2950MH**: **£35,000 - £50,000**: **Central London (Hyrbid 2 days office)**: **Permanent Post, Client Side, Mid-Senior**: Join this sustainable 'B Corp' rated eco-friendly business that is being named a unicorn business in the industry. They are leading the way with their household toiletries being made completely from bamboo, and are on a mission to stop...
-
Customer Support Specialist, Amazon Shipping
6 months ago
London, United Kingdom Amazon UK Services Ltd. Full timeStrong organizational skills, ability to work well in a fast-paced environment and multi-task in a high-energy environment. - Creative and analytical problem solver with a passion to provide excellent customer service - Always does what is right for the customer - Relentlessly customer focused - Fluent in English The role is based in London. Are you...
-
Process Imp. Specialist, Amazon Flex
6 months ago
London, United Kingdom Amazon UK Services Ltd. Full timeAt Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages....
-
Senior Manager Research and Communication
3 weeks ago
London, United Kingdom Business Launchpad Full time €36,655Term: Permanent Contract: Full-time but open to P/T candidates The Impact Evaluation Manager plays a critical role in driving Business Launchpad (BLP) and Tooting Works’ (TW) impact and financial goals by evaluating our efforts, securing funding, and reporting to stakeholders. The Impact Evaluation Manager will lead on our ambition to have BLP...
-
Senior Manager Research and Communication
3 weeks ago
London, United Kingdom Business Launchpad Full time €36,655Term: Permanent Contract: Full-time but open to P/T candidates The Impact Evaluation Manager plays a critical role in driving Business Launchpad (BLP) and Tooting Works’ (TW) impact and financial goals by evaluating our efforts, securing funding, and reporting to stakeholders. The Impact Evaluation Manager will lead on our ambition to have BLP...
-
Amazon Business Development Specialist
2 weeks ago
London, Greater London, United Kingdom Amazon Full timeCompany OverviewAt Amazon, we are dedicated to providing the best possible shopping experience for our customers. As a Brand Specialist - Graduate, you will play a key role in helping us achieve this goal by building strong relationships with our retail vendors and identifying new business opportunities.About the RoleWe are seeking a highly motivated and...
-
Senior Marketing Specialist
24 hours ago
London, Greater London, United Kingdom Amazon Full timeAbout the RoleWe're seeking a Senior Marketing Specialist - Amazon Brands to join our team. In this role, you'll work closely with top-tiered brands to help them grow their business on Amazon. You'll identify and improve key customer inputs for growth such as content, marketing, and stock availability among others. Our ideal candidate is a creative,...
-
Head of Finance
8 months ago
London, United Kingdom Amazon Online UK Limited Full timeBachelor's degree in finance, accounting or related field - Experience in tax, finance or a related analytical field - Experience in performing financial and ad hoc analysis using data reporting tools - Experience in positions that require analysis and reporting financial results - Experience in building financial and operational reports/data sets that...
-
Brand Management Specialist
2 weeks ago
London, Greater London, United Kingdom Amazon Full timeAre you looking for a challenging role that combines marketing and operations expertise? As a Brand Management Specialist on the Amazon team, you will be responsible for developing and executing strategies to drive brand growth and success.ResponsibilitiesThis includes:Developing and maintaining brand listings on Amazon.Supporting brand participation in...
-
London, United Kingdom Amazon Full timeProcurement Program Manager, Amazon Grocery Procurement (AGP) Amazon Grocery Logistics (AGL) is looking for Services Procurement Program Managers with proven procurement and project management experience. At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. In this...