Customer Support Specialist, Amazon Shipping
5 months ago
Strong organizational skills, ability to work well in a fast-paced environment and multi-task in a high-energy environment.
- Creative and analytical problem solver with a passion to provide excellent customer service
- Always does what is right for the customer - Relentlessly customer focused
- Fluent in English
The role is based in London.
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logístical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for driven, results orientated and customer obsessed Customer Support Specialist to provide unparalleled support to external shippers and internal stakeholders. You will deal with complex and ambiguous customer queries and escalations that require thorough understanding of the business, its processes and its customers.
By leveraging your visibility over shippers’ papercuts, you will not only help the organization keep the pulse on shippers’ sentiment, but you will also inform Product and Tech agendas by voicing most recurrent customers’ concerns. We are looking for experienced individuals who have knowledge of working in close contact with customers and that can handle both inbound and outbound communication channels.
Key job responsibilities
- Provide prompt, efficient, detailed and customer-oriented support to Shippers throughout the onboarding journey.
- Confidently manage Shippers escalations, showing empathy, actively listening and resolving issues whilst tracking to key performance metrics.
- Work cross-functionally in a highly complex area with multiple teams within Amazon Shipping to ensure consistent and high-quality level of support.
- Advocate on behalf of our customers when something doesn’t seem right or when problems don’t get resolved quickly enough.
- Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience.
- Build and maintain internal knowledge pages to ensure continuity and the education of other teams.
London, GBR
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Experience working in client facing roles, ideally in a sales or customer support function.
- Experience in operations or transportation industry.
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