Customer Support Specialist, Amazon Shipping

5 months ago


London, United Kingdom Amazon UK Services Ltd. - A10 Full time

Bachelor's degree or equivalent
- Strong organizational skills, ability to work well in a fast-paced environment and multi-task in a high-energy environment.
- Proven ability to work with cross-functional teams.
- Always does what is right for the customer - Relentlessly customer focused.
- Language skills: English and Italian, written and oral (C1+ level or native)
- Experience working in client facing roles, ideally in a sales or customer support function.
- Excellent communications skills

Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logístical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for driven, results orientated and customer obsessed Customer Support Specialist to provide unparalleled support to external shippers and internal stakeholders. You will deal with complex and ambiguous customer queries and escalations that require thorough understanding of the business, its processes and its customers.
By leveraging your visibility over shippers’ papercuts, you will not only help the organization keep the pulse on shippers’ sentiment, but you will also inform Product and Tech agendas by voicing most recurrent customers’ concerns. We are looking for experienced individuals who have knowledge of working in close contact with customers and that can handle both inbound and outbound communication channels.

Key job responsibilities
- Provide prompt, efficient, detailed and customer-oriented support to Shippers throughout the onboarding journey.
- Be a customer advocate, able to deal with shipper escalations ensuring to resolve their issues with empathy.
- Support shippers and/or internal teams to set up rates, introduce our ways of working, configure their operations and integrations to print labels etc. Ensuring that all guardrails are met, prior to S&OP review.
- Troubleshooting onboarding blockers, identifying the root cause and coordinating a resolution. Often requiring inputs from various cross functional teams.
- Work cross-functionally in a highly complex area with multiple stakeholders. Often working alongside Tech, Commercial, Customer Programs and Operations to resolve onboarding issues.
- Report on tactical onboarding KPI metrics, such as contact drivers and time-to-resolve etc. Reporting on these metrics during weekly business reviews.
- Proactively identifying bottlenecks or blockers in the onboarding processes, using data to justify impact, and communicating these to the Program team to drive process improvement.

London, GBR
- Experience in operations and logistics
- Advanced proficiency with SQL and Excel
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization



  • London, United Kingdom Amazon UK Services Ltd. Full time

    Ability to work independently and show sound judgment in ambiguous situations - Ability to work well in a fast-paced environment and multi-task in a high-energy environment - Creative and analytical problem solver with a passion to provide excellent customer service - Language skills: English and Italian, written and oral (C1+ level or native) The role is...


  • London, United Kingdom Amazon UK Services Ltd. Full time

    Strong organizational skills, ability to work well in a fast-paced environment and multi-task in a high-energy environment. - Creative and analytical problem solver with a passion to provide excellent customer service - Always does what is right for the customer - Relentlessly customer focused - Fluent in English The role is based in London. Are you...


  • London, Greater London, United Kingdom Amazon Full time

    Senior Programme Manager, Customer Expansion, Amazon ShippingAmazon Shipping is seeking an experienced leader to join the Strategy & Integration team in the EU Customer Expansions space.This position is based out of our London Corporate Office, with the flexibility to work remotely up to two days per week in line with Amazon's current flexible work...


  • London, Greater London, United Kingdom Amazon Full time

    Are you interested in shaping the future of e-commerce shipping? Our team is building a new, emerging business in shipping to solve some of the biggest logistical opportunities and disrupt the industry.Amazon Shipping offers Amazon's delivery capabilities as a product and service. We are looking to hire an experienced leader to join the Strategy &...


  • London, Greater London, United Kingdom Amazon Full time

    Amazon Shipping is revolutionizing the way we interact with customers around the globe. We are building a new, emerging business in shipping to solve some of the biggest logistical opportunities and disrupt the industry.As a Senior Program Manager, you will be part of the core team that will be building the Amazon Shipping Operations network and systems...


  • London, Greater London, United Kingdom Amazon Full time

    Business Development Manager for Amazon ShippingAmazon is seeking a driven and entrepreneurial Business Development Manager to join Amazon Shipping UK. This role is key to ensuring the business can execute upon ambitious product adoption goals, helping to break through to new industries and develop across sales markets.This includes acquisition of new...


  • London, Greater London, United Kingdom Amazon Full time

    Business Development Manager for Amazon ShippingAmazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Business Development Manager to join Amazon Shipping UK. This role is key to ensuring as a business we can execute upon our ambitious product adoption goals; helping us to break through to new...


  • London, Greater London, United Kingdom Amazon Full time

    Business Development Manager for Amazon ShippingAmazon is seeking a driven and entrepreneurial Business Development Manager to join Amazon Shipping UK. As a key member of our team, you will play a crucial role in accelerating growth across 2024 and beyond.This role is ideal for individuals who are comfortable navigating ambiguity and operating in a start-up...


  • London, Greater London, United Kingdom Amazon Full time

    Business Development Manager for Amazon ShippingAmazon is seeking a driven and entrepreneurial Business Development Manager to join Amazon Shipping UK. As a key member of our team, you will play a crucial role in accelerating growth across 2024 and beyond.This role is ideal for individuals who are comfortable navigating ambiguity and operating in a start-up...


  • London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.Amazon...


  • London, United Kingdom Amazon TA Full time

    Amazon Shipping is looking to hire an experienced Senior Manager in the Shipper Management Team to work closely with our shippers to prospect, scope and lead the delivery of initiatives aiming to improve shipper experience and enhance operational synergies with our shippers. You will be a natural self-starter who is able to translate the long-term vision for...


  • london, United Kingdom Amazon TA Full time

    Amazon Shipping is looking to hire an experienced Senior Manager in the Shipper Management Team to work closely with our shippers to prospect, scope and lead the delivery of initiatives aiming to improve shipper experience and enhance operational synergies with our shippers. You will be a natural self-starter who is able to translate the long-term vision for...


  • London, Greater London, United Kingdom Amazon UK Services Ltd. Full time

    About the RoleAmazon Shipping is seeking an experienced Senior Programme Manager to join the Strategy & Integration team in the EU Customer Expansions space. As a key member of the team, you will be responsible for driving and managing the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes.Key...


  • London, Greater London, United Kingdom Amazon UK Services Ltd. Full time

    About the RoleAmazon Shipping is seeking an experienced Senior Programme Manager to join the Strategy & Integration team in the EU Customer Expansions space. As a key member of the team, you will be responsible for driving and managing the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes.Key...


  • London, United Kingdom Amazon UK Services Ltd. Full time

    Bachelor's degree - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $B...


  • London, Greater London, United Kingdom Amazon UK Services Ltd. Full time

    Amazon Shipping is seeking an experienced Senior Manager to join its Shipper Management Team. As a key member of the team, you will work closely with shippers to prospect, scope, and lead the delivery of initiatives aimed at improving shipper experience and enhancing operational synergies. You will be a natural self-starter who can translate the long-term...


  • London, United Kingdom Amazon UK Services Ltd. Full time

    Experience in professional non-internship marketing - Experience with Salesforce, Tableau, Vidyard, and Excel - Experience in marketing and web metrics, including deep data analysis and diverse revenue models expertise - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) Are you interested in creating the future of e-com...


  • London, United Kingdom Amazon UK Services Ltd. Full time

    Amazon Shipping is looking to hire an experienced Senior Manager in the Shipper Management Team to work closely with our shippers to prospect, scope and lead the delivery of initiatives aiming to improve shipper experience and enhance operational synergies with our shippers. You will be a natural self-starter who is able to translate the long-term vision for...


  • London, United Kingdom Amazon UK Services Ltd. Full time

    Amazon Shipping is looking to hire an experienced leader to join the Strategy & Integration team in the the EU Customer Expansions space. Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager,...


  • London, Greater London, United Kingdom Amazon UK Services Ltd. Full time

    About the RoleAmazon Shipping is seeking an experienced Senior Manager to join our Shipper Management Team. As a key member of our team, you will work closely with our shippers to prospect, scope, and lead the delivery of initiatives aimed at improving shipper experience and enhancing operational synergies with our shippers.You will be a natural self-starter...