Senior Manager Research and Communication

4 weeks ago

London, United Kingdom Business Launchpad Full time €36,655

Term: Permanent
Contract: Full-time but open to P/T candidates
The Impact Evaluation Manager plays a critical role in driving Business Launchpad (BLP) and Tooting Works’ (TW) impact and financial goals by evaluating our efforts, securing funding, and reporting to stakeholders.

The Impact Evaluation Manager will lead on our ambition to have BLP become self-sustaining by securing grants from trusts and foundations. You’ll develop and implement robust monitoring, evaluation, and learning (MEL) frameworks, gather impactful data, and effectively communicate our successes to funders, partners, and the communities we serve.

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, event space, and more. For over 30 years, we have been providing affordable office space and supporting local businesses and organisations to grow. Business Launchpad, a registered charity operating on-site, provides support and training for young entrepreneurs aged 16-30 from across London. Lead the design, review, and implementation of BLP’s impact framework and monitoring, evaluation, and learning (MEL) strategy, ensuring alignment with organisational goals.
Provide support to both Business Launchpad (BLP) and Tooting Works (TW) by designing and delivering training on Monitoring and Evaluation (M&E) methods, ensuring teams across both organisations are equipped to confidently produce and apply evidence-based work
Develop and oversee the implementation of monitoring tools and processes that provide actionable insights to drive data-informed decisions.
Refine and update data collection tools, train and support team members in their effective use, and continuously evaluate and improve the tools and processes to enhance data accuracy and impact measurement.
Ensure all programs have a well-constructed Theory of Change, including baseline surveys, KPIs, and robust impact evaluations.
Oversee data processing and analysis using quantitative and qualitative methods to ensure accurate insights for impact evaluation and reporting.
Work closely with the Marketing team to ensure accurate and up-to-date impact data, success stories, and insights are used for advocacy, PR, and communications.
Provide line management for the Senior Programmes Coordinator (and other staff and volunteers as needed), ensuring they have clear objectives, their work is well-structured, they have opportunities for development, performance is proactively managed, and their well-being is supported.

Stay informed of trends and opportunities in the youth enterprise and social impact sectors, ensuring BLP remains at the forefront of best practices.
Support the fundraising process by supplying essential impact data and insights for proposals.

Capacity Building and Team Support
Build the capacity of internal teams by providing training, resources, and support in data collection, monitoring, and evaluation.
Ensure that delivery teams are equipped with the necessary tools and frameworks for effective impact reporting and monitoring.
Foster a data-driven culture within BLP, ensuring staff understand and contribute to high-quality data management practices.

Community Impact and Research
Conduct community research and needs assessments to better understand the challenges facing the youth and communities we serve.
Contribute to Business Launchpad’s impact-driven objectives by reinforcing the value of data in decision-making. Lead the use of our CRM (Salesforce) by introducing reporting dashboards and other tools to support data-informed decisions, knowledge management, network development, and upskilling team members.
Support the procurement and management of contracts with external research, evaluation, and learning partners.
Assist in the production of internal quarterly impact reports and Business Launchpad’s public Annual Report by analysing progress toward the charity’s strategic goals and proactively identifying any issues impacting performance.
Lead the implementation of new data management systems and integration of existing systems to improve efficiency.
Ensure best practices for data protection, ethical data management, and security are followed.

Impact Evaluation and Data Management: Proven experience in implementing outcome measurement evaluations, with strong analytical skills and meticulous attention to detail.
Advanced skills in Excel and familiarity with data management systems, CRM software, and tools for data analysis and reporting.
Communication & Report Writing: Experience building capacity within teams and fostering a data-driven culture.
Project Management: Strong organisational skills with the ability to manage multiple projects and meet deadlines effectively.
A degree in a relevant field (e.g., Social Sciences, Statistics, Economics, Public Policy, Development Studies, or a related discipline).
Advocacy and Networking: A passion for advocating on behalf of young people and communities, with an understanding of the challenges facing youth in enterprise and business.
25 days’ annual leave plus bank holidays
~ Personal annual training budget
~ Employee assistance programme including counselling.
~ Generous sick pay allowance following probation.
~ Satisfactory Disclosure and Barring Service (DBS) check
We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies.

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